Technical Customer Support Representative II Salary in the United States

How much does a Technical Customer Support Representative II make in the United States? The average Technical Customer Support Representative II salary in the United States is $45,355 as of April 26, 2022, but the range typically falls between $39,223 and $52,525. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Job Description

Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a strong understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. (Copyright 2022 Salary.com)

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Understand the total compensation opportunity for a Technical Customer Support Representative II, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
39223
52525
45355

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
40074
54177
46200
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Customer Support Representative II in the United States. The base salary for Technical Customer Support Representative II ranges from $39,223 to $52,525 with the average base salary of $45,355. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $40,074 to $54,177 with the average total cash compensation of $46,200.
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39223
52525

 

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Career Path for this job

  1. Down a level:

    Technical Customer Support Representative I

    0 - 1 years experience
    High School Diploma or Tech Certificate

  2. This Job:

    Technical Customer Support Representative II

    1 - 3 years experience
    High School Diploma or Tech Certificate

  3. Up a level:

    Technical Customer Support Representative III

    2 - 5 years experience
    High School Diploma or Tech Certificate

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Job Openings for Technical Customer Support Representative II