Technical Customer Support Senior Manager Salary in the United States

How much does a Technical Customer Support Senior Manager make in the United States? The average Technical Customer Support Senior Manager salary in the United States is $142,802 as of April 26, 2022, but the range typically falls between $124,180 and $165,218. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Job Description

Manages an organization's technical customer support policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2022 Salary.com)

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Understand the total compensation opportunity for a Technical Customer Support Senior Manager, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
124180
165218
142802

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
136191
193528
159043
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Customer Support Senior Manager in the United States. The base salary for Technical Customer Support Senior Manager ranges from $124,180 to $165,218 with the average base salary of $142,802. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $136,191 to $193,528 with the average total cash compensation of $159,043.
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124180
165218

 

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Career Path for this job

  1. Down a level:

    Technical Customer Support Manager

    5 + years experience
    Bachelor's Degree

  2. This Job:

    Technical Customer Support Senior Manager


    Bachelor's Degree

  3. Up a level:

    Technical Customer Support Director


    Bachelor's Degree

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Job Openings for Technical Customer Support Senior Manager