How much does a Technical Customer Support Team Leader make in the United States? The average Technical Customer Support Team Leader salary in the United States is $71,500 as of May 01, 2023, but the range typically falls between $61,942 and $83,355. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities
Leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2023 Salary.com)
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Core compensation
Includes base and annual incentives
7 + years experience
Bachelor's Degree
3 + years experience
Bachelor's Degree
3 - 5 years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
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Job TitleCustomer Service Team Leader | Experience2 + | EducationBachelors | Salary Compared to This Job |
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Job TitleTechnical Customer Support Representative I | Experience0 - 1 | EducationHigh School | Salary Compared to This Job |
Job TitleTechnical Customer Support Representative II | Experience1 - 3 | EducationHigh School | Salary Compared to This Job |
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