Technical Customer Support Team Leader Salary in the United States

How much does a Technical Customer Support Team Leader make in the United States? The average Technical Customer Support Team Leader salary in the United States is $66,163 as of April 26, 2022, but the range typically falls between $58,262 and $75,754. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Job Description

Leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2022 Salary.com)

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Average Base Salary

Core compensation

 
 
 
58262
75754
66163

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
60469
81533
69672
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Customer Support Team Leader in the United States. The base salary for Technical Customer Support Team Leader ranges from $58,262 to $75,754 with the average base salary of $66,163. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $60,469 to $81,533 with the average total cash compensation of $69,672.
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58262
75754

 

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Career Path for this job

  1. Down a level:

    Technical Customer Support Specialist IV

    7 + years experience
    Bachelor's Degree

  2. This Job:

    Technical Customer Support Team Leader

    3 + years experience
    Bachelor's Degree

  3. Up a level:

    Technical Customer Support Supervisor

    3 - 5 years experience
    Bachelor's Degree

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Job Openings for Technical Customer Support Team Leader