Technical Support Representative I Salary in the United States

How much does a Technical Support Representative I make in the United States? The average Technical Support Representative I salary in the United States is $36,020 as of April 27, 2019, but the range typically falls between $31,057 and $45,329. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

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Job Description

Provides basic technical support and assistance to clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a basic understanding of the organization's products and services, but escalates more complex inquiries. Requires a high school diploma. Typically reports to a supervisor or manager. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2019 Salary.com)

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Understand the total compensation opportunity for a Technical Support Representative I, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
31057
45329
36020

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
31428
46646
36666
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Support Representative I in the United States. The base salary for Technical Support Representative I ranges from $31,057 to $45,329 with the average base salary of $36,020. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $31,428 to $46,646 with the average total cash compensation of $36,666.
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31057
45329

 

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Career Path for this job

  1. This Job:

    Technical Support Representative I

    0 - 1 years experience
    High School Diploma or Tech Certificate

  2. Up a level:

    Technical Support Representative II

    1 - 3 years experience
    High School Diploma or Tech Certificate

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