Alternate Job Titles: Technical Support Representative II
How much does a Technical Support Representative II make? The median annual Technical Support Representative II salary is $42,971, as of January 30, 2018, with a range usually between $35,829-$50,845, however this can vary widely depending on a variety of factors. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Technical Support Representative II in the United States.
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This chart describes the expected percentage of people who perform the job of Technical Support Representative II in the United States that make less than that annual salary. For example the median expected annual pay for a typical Technical Support Representative II in the United States is $42,971, so 50% of the people who perform the job of Technical Support Representative II in the United States are expected to make less than $42,971.
Source: HR Reported data as of January 30, 2018
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This chart describes the expected percentage of people who perform the job of Technical Support Representative II that make less than that salary. For example 50% of the people who perform the job of Technical Support Representative II are expected to make less than the median.
Source: HR Reported data as of February 2018
Provides moderately complex technical support and assistance to clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a strong understanding of the organization's products and services, but escalates more complex inquiries. Requires a high school diploma. Typically reports to a supervisor or manager. Gaining or have attained full proficiency in a specific area of discipline. Works under moderate supervision. Typically requires 1-3 years of related experience. View full job description