Technical Support Representative II Salary in the United States

How much does a Technical Support Representative II make in the United States? The average Technical Support Representative II salary in the United States is $44,557 as of April 27, 2019, but the range typically falls between $37,151 and $52,722. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Job Description

Technical Support Representative II provides moderately complex technical support and assistance to clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Support Representative II provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. Additionally, Technical Support Representative II possesses a strong understanding of the organization's products and services, but escalates more complex inquiries. Requires a high school diploma. Typically reports to a supervisor or manager. The Technical Support Representative II gaining or have attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Technical Support Representative II typically requires 1-3 years of related experience. (Copyright 2019 Salary.com)

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Average Base Salary

Core compensation

 
 
 
37151
52722
44557

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
38210
54758
45176
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Support Representative II in the United States. The base salary for Technical Support Representative II ranges from $37,151 to $52,722 with the average base salary of $44,557. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $38,210 to $54,758 with the average total cash compensation of $45,176.
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37151
52722

 

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Career Path for this job

  1. Down a level:

    Technical Support Representative I

    0 - 1 years experience
    High School Diploma or Tech Certificate

  2. This Job:

    Technical Support Representative II

    1 - 3 years experience
    High School Diploma or Tech Certificate

  3. Up a level:

    Technical Support Representative III

    3 - 5 years experience
    High School Diploma or Tech Certificate

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Job Openings for Technical Support Representative II