Technical Support Representative III Salary in the United States

How much does a Technical Support Representative III make in the United States? The average Technical Support Representative III salary in the United States is $52,051 as of April 27, 2019, but the range typically falls between $47,501 and $63,882. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Job Description

Technical Support Representative III provides complex technical support and assistance to clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Support Representative III provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. Additionally, Technical Support Representative III may supervise and guide lower-level representatives. Possesses a deep understanding of the organization's products and services. Requires a high school diploma. Typically reports to a supervisor or manager. The Technical Support Representative III has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. To be a Technical Support Representative III typically requires 3-5 years of related experience. (Copyright 2019 Salary.com)

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Understand the total compensation opportunity for a Technical Support Representative III, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
47501
63882
52051

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
48305
66517
53588
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Support Representative III in the United States. The base salary for Technical Support Representative III ranges from $47,501 to $63,882 with the average base salary of $52,051. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $48,305 to $66,517 with the average total cash compensation of $53,588.
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47501
63882

 

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Career Path for this job

  1. Down a level:

    Technical Support Representative II

    1 - 3 years experience
    High School Diploma or Tech Certificate

  2. This Job:

    Technical Support Representative III

    3 - 5 years experience
    High School Diploma or Tech Certificate

  3. Up a level:

    Technical Support Supervisor

    3 + years experience
    Bachelor's Degree

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Job Openings for Technical Support Representative III