How much does a Contact Center Quality Manager make in Washington? The average Contact Center Quality Manager salary in Washington is $88,988 as of February 26, 2024, but the range typically falls between $72,874 and $106,649. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Contact Center Quality Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Quality Manager Salary $58,203 WA February 26, 2024
25th Percentile Contact Center Quality Manager Salary $72,874 WA February 26, 2024
50th Percentile Contact Center Quality Manager Salary $88,988 WA February 26, 2024
75th Percentile Contact Center Quality Manager Salary $106,649 WA February 26, 2024
90th Percentile Contact Center Quality Manager Salary $122,729 WA February 26, 2024
25% $72,874 10% $58,203 90% $122,729 75% $106,649 $88,988 50%(Median) Didn’t find job title? Click
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What skills does a Contact Center Quality Manager need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

KPI: KPI stands for key performance indicator, a quantifiable measure of performance over time for a specific objective.

3.

Life Insurance: Life Insurance can be defined as a contract between an insurance policy holder and an insurance company, where the insurer promises to pay a sum of money in exchange for a premium, upon the death of an insured person or after a set period

Customer Service 12.49%
KPI 1.43%
Life Insurance 0.92%
Others 85.16%

Job Description for Contact Center Quality Manager

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Contact Center Quality Manager in Washington

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Location Avg. Salary Date Updated
Location Aberdeen, WA Avg. Salary $85,631 Date Updated February 26, 2024
Location Acme, WA Avg. Salary $85,070 Date Updated February 26, 2024
Location Addy, WA Avg. Salary $80,984 Date Updated February 26, 2024
Location Adna, WA Avg. Salary $85,631 Date Updated February 26, 2024
Location Airway Heights, WA Avg. Salary $81,648 Date Updated February 26, 2024
Location Albion, WA Avg. Salary $80,984 Date Updated February 26, 2024
Location Allyn, WA Avg. Salary $89,267 Date Updated February 26, 2024
Location Almira, WA Avg. Salary $80,984 Date Updated February 26, 2024
Location Amanda Park, WA Avg. Salary $85,631 Date Updated February 26, 2024
Location Amboy, WA Avg. Salary $85,580 Date Updated February 26, 2024
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Contact Center Quality Manager Salary in Washington
Contact Center Quality Manager Salary Graph, Regional Distribution and Summary