How much does a Contact Center Quality Manager make in Washington? The average Contact Center Quality Manager salary in Washington is $88,988 as of February 26, 2024, but the range typically falls between $72,874 and $106,649. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Contact Center Quality Manager Salary | $58,203 | WA | February 26, 2024 |
25th Percentile Contact Center Quality Manager Salary | $72,874 | WA | February 26, 2024 |
50th Percentile Contact Center Quality Manager Salary | $88,988 | WA | February 26, 2024 |
75th Percentile Contact Center Quality Manager Salary | $106,649 | WA | February 26, 2024 |
90th Percentile Contact Center Quality Manager Salary | $122,729 | WA | February 26, 2024 |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
KPI: KPI stands for key performance indicator, a quantifiable measure of performance over time for a specific objective.
Life Insurance: Life Insurance can be defined as a contract between an insurance policy holder and an insurance company, where the insurer promises to pay a sum of money in exchange for a premium, upon the death of an insured person or after a set period
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)... View full job description
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Aberdeen, WA | Avg. Salary $85,631 | Date Updated February 26, 2024 |
Location Acme, WA | Avg. Salary $85,070 | Date Updated February 26, 2024 |
Location Addy, WA | Avg. Salary $80,984 | Date Updated February 26, 2024 |
Location Adna, WA | Avg. Salary $85,631 | Date Updated February 26, 2024 |
Location Airway Heights, WA | Avg. Salary $81,648 | Date Updated February 26, 2024 |
Location Albion, WA | Avg. Salary $80,984 | Date Updated February 26, 2024 |
Location Allyn, WA | Avg. Salary $89,267 | Date Updated February 26, 2024 |
Location Almira, WA | Avg. Salary $80,984 | Date Updated February 26, 2024 |
Location Amanda Park, WA | Avg. Salary $85,631 | Date Updated February 26, 2024 |
Location Amboy, WA | Avg. Salary $85,580 | Date Updated February 26, 2024 |
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst, Sr. | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Contact Center Quality Manager salary of your education level.
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About Washington Washington (/ˈwɒʃɪŋtən/), officially the State of Washington, is a state in the Pacific Northwest region of the United States. Washington is the north....More
Skills associated with Contact Center Quality Manager: Performance Metrics, Statistical Reporting, Training Needs Analysis, Customer Service Metrics ...More
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