What is the average Merchant Card Customer Service Representative I salary for Everett, WA?
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As of February 26, 2024, the average Merchant Card Customer Service Representative I salary in Everett, WA is $61,974. The chart below represents localized salaries for some of our most popular Merchant Card Customer Service Representative I job titles in Everett, WA. Salaries can vary greatly depending on numerous factors, including position, location, years of experience, and level of education. Salary.com’s team of Certified Compensation Professionals analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to compile a range of salaries for various Merchant Card Customer Service Representative I job titles in Everett, WA. Apply your personal criteria to one of the job titles below to get your personalized salary estimate.
Merchant Card Customer Service Representative I Salaries in Everett, WA
Job Title | Salary | Hourly Rate | Location | Date Updated |
Customer Service Representative I | $41,655 | $20.03 | Everett, WA | February 26, 2024 |
Merchant Card Customer Service Representative | $59,924 | $28.81 | Everett, WA | February 26, 2024 |
Customer Service Representative II | $48,130 | $23.14 | Everett, WA | February 26, 2024 |
Customer Service Representative III | $54,971 | $26.43 | Everett, WA | February 26, 2024 |
Customer Service Representative IV | $59,697 | $28.70 | Everett, WA | February 26, 2024 |
Retail Store Customer Service Representative | $31,770 | $15.27 | Everett, WA | February 26, 2024 |
Customer Service Trainer I | $57,202 | $27.50 | Everett, WA | February 26, 2024 |
Technical Customer Support Representative I | $41,987 | $20.19 | Everett, WA | February 26, 2024 |
Merchant Card Sales Representative | $57,525 | $27.66 | Everett, WA | February 26, 2024 |
Customer Service Supervisor | $82,499 | $39.66 | Everett, WA | February 26, 2024 |
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Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves routine and basic problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. Customer Service Representative I Salaries in Everett, WAAlternate Job Titles:Customer Care Representative I, Customer Service and Support Representative I, Customer Service Representative I
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Provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. May require a bachelor's degree. Typically reports to a supervisor or manager. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. Merchant Card Customer Service Representative Salaries in Everett, WAAlternate Job Titles:CSR - Merchant Cards, Merchant Card Customer Service Representative
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Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. Customer Service Representative II Salaries in Everett, WAAlternate Job Titles:Customer Care Representative II, Customer Service and Support Representative II, Customer Service Representative II
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Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. May be assigned to support products that are more complex or critical. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. Customer Service Representative III Salaries in Everett, WAAlternate Job Titles:Customer Care Representative III, Customer Service and Support Representative III, Customer Service Representative III
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Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. May be assigned to support products that are more complex or critical. May utilize a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. Typically requires 5-7 years of related experience. Customer Service Representative IV Salaries in Everett, WAAlternate Job Titles:Customer Care Representative IV, Customer Service and Support Representative IV, Customer Service Representative IV
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Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. May assist with purchases and returns. Typically requires a high school diploma. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. Retail Store Customer Service Representative Salaries in Everett, WAAlternate Job Titles:Retail Customer Experience Representative, Retail Customer Satisfaction Representative, Retail Store Customer Service Representative
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Delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience. Customer Service Trainer I Salaries in Everett, WAAlternate Job Titles:Customer Service Representative Coach I, Customer Service Trainer I - Call Center, Customer Service Trainer I
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Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a basic understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. Technical Customer Support Representative I Salaries in Everett, WAAlternate Job Titles:Technical Client Support Representative I, Technical Customer Support Representative - Tier 1, Technical Customer Support Representative I
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Responsible for selling merchant cards to customers. Develops new prospects and calls on existing clients to increase sales of the organization's product and services. Reviews customer's merchant card statements and suggests product that meets the client's needs. Maintains contact with existing client base to increase referrals. Provides feedback and data on sales strategies' effectiveness. Requires a bachelor's degree. Typically reports to a supervisor or manager. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience. Merchant Card Sales Representative Salaries in Everett, WAAlternate Job Titles:Sales Representative, Entry - Merchant Cards, Merchant Card Sales Representative
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Supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. Customer Service Supervisor Salaries in Everett, WAAlternate Job Titles:Customer Care Supervisor, Customer Service and Support Supervisor, Customer Service Supervisor