What is the average Merchant Card Customer Service Representative Ii salary for Federal Way, WA?
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As of March 26, 2024, the average Merchant Card Customer Service Representative Ii salary in Federal Way, WA is $98,629. The chart below represents localized salaries for some of our most popular Merchant Card Customer Service Representative Ii job titles in Federal Way, WA. Salaries can vary greatly depending on numerous factors, including position, location, years of experience, and level of education. Salary.com’s team of Certified Compensation Professionals analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to compile a range of salaries for various Merchant Card Customer Service Representative Ii job titles in Federal Way, WA. Apply your personal criteria to one of the job titles below to get your personalized salary estimate.
Merchant Card Customer Service Representative Ii Salaries in Federal Way, WA
| Job Title | Salary | Hourly Rate | Location | Date Updated |
| Customer Service Representative II | $47,875 | $23.02 | Federal Way, WA | March 26, 2024 |
| Customer Service Representative IV | $59,459 | $28.59 | Federal Way, WA | March 26, 2024 |
| Merchant Card Customer Service Representative | $59,610 | $28.66 | Federal Way, WA | March 26, 2024 |
| Customer Service Representative III | $54,685 | $26.29 | Federal Way, WA | March 26, 2024 |
| Customer Service Representative I | $41,445 | $19.93 | Federal Way, WA | March 26, 2024 |
| Retail Store Customer Service Representative | $31,631 | $15.21 | Federal Way, WA | March 26, 2024 |
| Technical Customer Support Representative II | $51,479 | $24.75 | Federal Way, WA | March 26, 2024 |
| Customer Service Trainer II | $60,687 | $29.18 | Federal Way, WA | March 26, 2024 |
| Customer Service Senior Manager | $148,835 | $71.56 | Federal Way, WA | March 26, 2024 |
| Customer Service Supervisor | $82,086 | $39.46 | Federal Way, WA | March 26, 2024 |
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Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. Customer Service Representative II Salaries in Federal Way, WAAlternate Job Titles:Customer Care Representative II, Customer Service and Support Representative II, Non-Technical Customer Service Specialist - Intermediate, Customer Service Representative II
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Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. May be assigned to support products that are more complex or critical. May utilize a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. Typically requires 5-7 years of related experience. Customer Service Representative IV Salaries in Federal Way, WA
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Provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. May require a bachelor's degree. Typically reports to a supervisor or manager. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. Merchant Card Customer Service Representative Salaries in Federal Way, WAAlternate Job Titles:Customer Service Representative, Experienced - Merchant Cards, Merchant Card Customer Service Representative
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Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. May be assigned to support products that are more complex or critical. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. Customer Service Representative III Salaries in Federal Way, WAAlternate Job Titles:Customer Care Representative III, Customer Service and Support Representative III, Non-Technical Customer Service Specialist - Senior, Customer Service Representative III
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Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves routine and basic problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. Customer Service Representative I Salaries in Federal Way, WAAlternate Job Titles:Customer Care Representative I, Customer Service and Support Representative I, Non-Technical Customer Service Specialist - Entry, Customer Service Representative I
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Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. May assist with purchases and returns. Typically requires a high school diploma. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. Retail Store Customer Service Representative Salaries in Federal Way, WAAlternate Job Titles:Retail Customer Experience Representative, Retail Customer Satisfaction Representative, Retail Store Customer Service Representative
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Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a strong understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. Technical Customer Support Representative II Salaries in Federal Way, WAAlternate Job Titles:Technical Support - Tier 2, Technical Support Specialist, Experienced, Technical Customer Support Representative IICategory : Customer Services
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Delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2 -4 years of related experience. Customer Service Trainer II Salaries in Federal Way, WAAlternate Job Titles:Customer Service and Support Trainer, Customer Service Representative Coach, Customer Service Trainer, Call Center, Customer Service Trainer II
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Manages all aspects of an organization's customer service policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Oversees the creation and implementation of efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Interfaces with other departments in the organization to ensure the customer service department is prepared to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Customer Service Senior Manager Salaries in Federal Way, WA
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Supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. Customer Service Supervisor Salaries in Federal Way, WAAlternate Job Titles:Customer Care Supervisor, Customer Service and Support Supervisor, Non-Technical Customer Service Supervisor, Customer Service Supervisor