How much does an Inbound Contact Center Supervisor make in Wisconsin? The average Inbound Contact Center Supervisor salary in Wisconsin is $58,507 as of February 26, 2024, but the range typically falls between $51,253 and $67,978. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Inbound Contact Center Supervisor Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Inbound Contact Center Supervisor Salary $44,648 WI February 26, 2024
25th Percentile Inbound Contact Center Supervisor Salary $51,253 WI February 26, 2024
50th Percentile Inbound Contact Center Supervisor Salary $58,507 WI February 26, 2024
75th Percentile Inbound Contact Center Supervisor Salary $67,978 WI February 26, 2024
90th Percentile Inbound Contact Center Supervisor Salary $76,601 WI February 26, 2024
25% $51,253 10% $44,648 90% $76,601 75% $67,978 $58,507 50%(Median) Didn’t find job title? Click
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What skills does an Inbound Contact Center Supervisor need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

CSR: Corporate social responsibility (CSR) is a business model that helps a company be socially accountable to itself, its stakeholders, and the public.

3.

Customer Satisfaction: Customer satisfaction (often abbreviated as CSAT, more correctly CSat) is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." The Marketing Accountability Standards Board (MASB) endorses the definitions, purposes, and constructs of classes of measures that appear in Marketing Metrics as part of its ongoing Common Language in Marketing Project. In a survey of nearly 200 senior marketing managers, 71 percent responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses. It is seen as a key performance indicator within business and is often part of a Balanced Scorecard. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy.

Customer Service 13.18%
CSR 1.06%
Customer Satisfaction 0.73%
Others 85.03%

Job Description for Inbound Contact Center Supervisor

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Inbound Contact Center Supervisor in Wisconsin

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Location Avg. Salary Date Updated
Location Abbotsford, WI Avg. Salary $54,717 Date Updated February 26, 2024
Location Abrams, WI Avg. Salary $56,759 Date Updated February 26, 2024
Location Adams, WI Avg. Salary $57,725 Date Updated February 26, 2024
Location Adell, WI Avg. Salary $58,310 Date Updated February 26, 2024
Location Afton, WI Avg. Salary $57,952 Date Updated February 26, 2024
Location Albany, WI Avg. Salary $57,903 Date Updated February 26, 2024
Location Algoma, WI Avg. Salary $56,505 Date Updated February 26, 2024
Location Allenton, WI Avg. Salary $58,310 Date Updated February 26, 2024
Location Alma, WI Avg. Salary $59,012 Date Updated February 26, 2024
Location Alma Center, WI Avg. Salary $54,717 Date Updated February 26, 2024

Career Path for Inbound Contact Center Supervisor

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Inbound Contact Center Supervisor, the upper level is Inbound Contact Center Senior Supervisor and then progresses to Inbound Contact Center Manager.

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Inbound Contact Center Supervisor Salary in Wisconsin
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