How much does a Technical Customer Support Representative - Tier 2 make in Alaska? The average Technical Customer Support Representative - Tier 2 salary in Alaska is $52,300 as of April 24, 2024, but the range typically falls between $46,500 and $59,200. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Technical Customer Support Representative - Tier 2 Salary | $41,219 | AK | April 24, 2024 |
25th Percentile Technical Customer Support Representative - Tier 2 Salary | $46,500 | AK | April 24, 2024 |
50th Percentile Technical Customer Support Representative - Tier 2 Salary | $52,300 | AK | April 24, 2024 |
75th Percentile Technical Customer Support Representative - Tier 2 Salary | $59,200 | AK | April 24, 2024 |
90th Percentile Technical Customer Support Representative - Tier 2 Salary | $65,482 | AK | April 24, 2024 |
The Technical Customer Support Representative - Tier 2 addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides basic technical support and assistance to customers via e-mail, phone, or chat. Being a Technical Customer Support Representative - Tier 2 documents support interactions, including details of inquiries, complaints, comments, and actions taken. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. In addition, Technical Customer Support Representative - Tier 2 possesses a strong understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Being a Technical Customer Support Representative - Tier 2 works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Working as a Technical Customer Support Representative - Tier 2 typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. (Copyright 2024 Salary.com)
0 - 1 years experience
High School Diploma or Technical Certificate
1 - 3 years experience
High School Diploma or Technical Certificate
3 - 5 years experience
High School Diploma or Technical Certificate
Salary.com's CompAnalyst platform offers:
Location | Avg. Salary | Date Updated |
---|---|---|
Location Palmer, AK | Avg. Salary $52,174 | Date Updated April 24, 2024 |
Location Sitka, AK | Avg. Salary $52,174 | Date Updated April 24, 2024 |
Location Adak, AK | Avg. Salary $52,174 | Date Updated April 24, 2024 |
Location Akiachak, AK | Avg. Salary $52,174 | Date Updated April 24, 2024 |
Location Akiak, AK | Avg. Salary $52,174 | Date Updated April 24, 2024 |
Location Akutan, AK | Avg. Salary $52,174 | Date Updated April 24, 2024 |
Location Alakanuk, AK | Avg. Salary $52,174 | Date Updated April 24, 2024 |
Location Aleknagik, AK | Avg. Salary $52,174 | Date Updated April 24, 2024 |
Location Allakaket, AK | Avg. Salary $52,558 | Date Updated April 24, 2024 |
Location Ambler, AK | Avg. Salary $52,558 | Date Updated April 24, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Technical Customer Support Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Technical Customer Support Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Technical Customer Support Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Job Title Technical Customer Support Specialist I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Technical Customer Support Specialist II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
About Alaska Alaska is the northernmost and westernmost state in the United States and has the most easterly longitude in the United States because the Aleutian Is....More
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