upper level job

How much does a Call Center Agent Quality Monitoring Senior Analyst make in Alabama? The average Call Center Agent Quality Monitoring Senior Analyst salary in Alabama is $55,100 as of February 26, 2024, but the range typically falls between $47,500 and $63,000. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Call Center Agent Quality Monitoring Senior Analyst Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary $40,581 AL February 26, 2024
25th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary $47,500 AL February 26, 2024
50th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary $55,100 AL February 26, 2024
75th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary $63,000 AL February 26, 2024
90th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary $70,193 AL February 26, 2024
25% $47,500 10% $40,581 90% $70,193 75% $63,000 $55,100 50%(Median) Didn’t find job title? Click
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Job Description

The Call Center Agent Quality Monitoring Senior Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Call Center Agent Quality Monitoring Senior Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Call Center Agent Quality Monitoring Senior Analyst may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Agent Quality Monitoring Senior Analyst contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a Call Center Agent Quality Monitoring Senior Analyst typically requires 2 or more years of related experience. (Copyright 2024 Salary.com)

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Job Openings for Call Center Agent Quality Monitoring Senior Analyst in Alabama

Career Path for this job

  1. Down a level:

    Call Center Agent Quality Monitoring Analyst

    2 - 4 years experience
    Bachelor's Degree

  2. This Job:

    Call Center Agent Quality Monitoring Senior Analyst

    4 - 7 years experience
    Bachelor's Degree

  3. Up a level:

    Call Center Quality Manager

    3 - 5 years experience
    Bachelor's Degree

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Select a city to view specific salary and bonus information for Call Center Agent Quality Monitoring Senior Analyst

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Location Avg. Salary Date Updated
Location Georgiana, AL Avg. Salary $53,268 Date Updated February 26, 2024
Location Tanner, AL Avg. Salary $55,658 Date Updated February 26, 2024
Location Abbeville, AL Avg. Salary $51,157 Date Updated February 26, 2024
Location Abernant, AL Avg. Salary $55,906 Date Updated February 26, 2024
Location Adamsville, AL Avg. Salary $56,564 Date Updated February 26, 2024
Location Addison, AL Avg. Salary $54,708 Date Updated February 26, 2024
Location Adger, AL Avg. Salary $55,969 Date Updated February 26, 2024
Location Akron, AL Avg. Salary $55,741 Date Updated February 26, 2024
Location Alabaster, AL Avg. Salary $56,245 Date Updated February 26, 2024
Location Alberta, AL Avg. Salary $54,489 Date Updated February 26, 2024
lower level job