Customer Technical Training Manager salary
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Customer Technical Training Manager salaries, Customer Technical Training Manager benefits packages, Customer Technical Training Manager bonuses, Customer Technical Training Manager job descriptions, Customer Technical Training Manager statistics and Customer Technical Training Manager job openings. Please select a specific Customer Technical Training Manager job from the list below for additional information or search Customer Technical Training Manager salaries.
Customer Technical Training Manager's Annual Base Salary
Job Title | Salary | Location | Date Updated |
Technical Training Manager | $124,789 | United States | |
Technical Customer Support Manager | $113,924 | United States | |
Training Manager | $115,953 | United States | |
Technical Customer Support Team Leader | $75,627 | United States | |
Training Senior Manager | $161,778 | United States | |
Technical Customer Support Supervisor | $90,737 | United States | |
Sales Training Manager | $131,677 | United States | |
Sales Training Senior Manager | $172,603 | United States | |
Customer Service Training Manager | $98,243 | United States | |
Technical Training Senior Manager | $150,479 | United States |
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Leads the design and delivery of technical training programs. Determines training objectives by conducting analysis of overall needs and specific skill or knowledge gaps. Manages the development of training programs and materials including outlines, text, handouts, hands on exercises, and training evaluations. Establishes processes to monitor results and collect feedback on training instructors to determine effectiveness and identify areas for improvement. Assesses and manages any contractors utilized to deliver specialized training. May manage IT, product, or equipment training depending on the industry and setting. Requires a bachelor's degree. Typically reports to an director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. View Technical Training Manager SalaryAlternate Job Titles:Technical Program Development Manager, Technical Training Manager
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Manages a team or unit of technical customer support staff that respond to requests from customers by phone, e-mail, or chat. Provides mentoring, leadership, and organization to supervisors and teams. Implements processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Makes recommendations for changes to products or services based on customer feedback and requests. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. View Technical Customer Support Manager SalaryAlternate Job Titles:Technical Client Service Manager, Technical Customer Support Manager
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Designs, plans, and implements training programs, policies, and procedures. Collaborates with functional teams to assess ongoing and future training and development needs and the effectiveness of established programs. Researches new training techniques and suggests enhancements to existing training programs to meet the organization's changing needs. Engages with vendors providing supplemental training programs or training content. Ensures that training resources and delivery methods are kept up to date and are effective. Requires a bachelor's degree. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. View Training Manager SalaryAlternate Job Titles:Manager of Employee Training & Development, Training Manager
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Leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. View Technical Customer Support Team Leader SalaryAlternate Job Titles:Technical Client Support Team Leader, Technical Customer Support Team LeaderCategory : Customer Services
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Designs, plans, and implements training programs, policies, and procedures. Collaborates with functional teams to assess ongoing and future training and development needs and the effectiveness of established programs. Researches new training techniques and suggests enhancements to existing training programs to meet the organization's changing needs. Engages with vendors providing supplemental training programs or training content. Ensures that training resources and delivery methods are kept up to date and are effective. Requires a bachelor's degree. Typically reports to a head of a unit/department. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. View Training Senior Manager SalaryAlternate Job Titles:Senior Manager of Employee Training & Development, Training Senior Manager
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Supervises a technical support team that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Trains staff in products, features, standard policies, and best practices. Identifies opportunities for operational improvements and implements solutions. Monitors queues, response times, and staff performance. Responds to escalated issues to develop and communicate solutions for complex or critical issues. Has a high level and up to date knowledge of products. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. View Technical Customer Support Supervisor SalaryAlternate Job Titles:Technical Client Service Supervisor, Technical Customer Support Supervisor
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Manages a team of trainers that create and deliver sales training programs that support an effective and motivated sales force. Partners with senior sales managers to assess training needs and develop programs focused on product knowledge and effective sales techniques and that will enable the sales team to maximize revenue potential. Monitors and analyzes sales team performance to evaluate the effectiveness of training and design follow up or ongoing programs as needed. Has strong knowledge and understanding of the organization's products, services, customers, competitors, and sales techniques. Requires a bachelor's degree. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. View Sales Training Manager SalaryAlternate Job Titles:Sales Training and Development Manager, Sales Training Delivery Manager, Sales Training Programs Manager, Sales Training Manager
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Oversees an organization's sales training programs to support an effective and motivated sales force. Conducts initial needs analysis to determine knowledge gaps and training needs. Focuses on delivery and materials that provide effective, engaging, and results-driven training. Monitors participants' results and uses them to improve or enhance training and provide additional development programs. Has strong knowledge and understanding of the organization's products, services, customers, competitors, and sales techniques. Requires a bachelor's degree. Typically reports to top management. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. View Sales Training Senior Manager SalaryAlternate Job Titles:Sales Training and Development Senior Manager, Sales Training Programs Senior Manager, Sales Training Senior Manager
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Designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. View Customer Service Training Manager SalaryAlternate Job Titles:Customer Service Coaching and Training Manager, Customer Service Training Manager - Call Center, Customer Service Training Manager
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Oversees a technical training department. Ensures that the technical training department successfully develops and administers all necessary training. Establishes procedures and guidelines for assessing the quality of training and makes high-level changes if standards are not met or skill or knowledge gaps are identified. Works with other departments in the organization to identify new opportunities to implement helpful training and oversees that implementation. Requires a bachelor's degree. Typically reports to an executive or head of a unit/department. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. View Technical Training Senior Manager SalaryAlternate Job Titles:Technical Program Development Senior Manager, Technical Training Senior Manager