upper level job

How much does a Call Center Agent Quality Monitoring Analyst make in Arizona? The average Call Center Agent Quality Monitoring Analyst salary in Arizona is $49,600 as of March 26, 2024, but the range typically falls between $42,400 and $56,800. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Call Center Agent Quality Monitoring Analyst Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Call Center Agent Quality Monitoring Analyst Salary $35,845 AZ March 26, 2024
25th Percentile Call Center Agent Quality Monitoring Analyst Salary $42,400 AZ March 26, 2024
50th Percentile Call Center Agent Quality Monitoring Analyst Salary $49,600 AZ March 26, 2024
75th Percentile Call Center Agent Quality Monitoring Analyst Salary $56,800 AZ March 26, 2024
90th Percentile Call Center Agent Quality Monitoring Analyst Salary $63,355 AZ March 26, 2024
25% $42,400 10% $35,845 90% $63,355 75% $56,800 $49,600 50%(Median) Didn’t find job title? Click
Change Search Criteria

Job Description

The Call Center Agent Quality Monitoring Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Call Center Agent Quality Monitoring Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Call Center Agent Quality Monitoring Analyst typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Agent Quality Monitoring Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Call Center Agent Quality Monitoring Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

Employers: Job Description Management Tool

Job Openings for Call Center Agent Quality Monitoring Analyst in Arizona

Career Path for this job

  1. This Job:

    Call Center Agent Quality Monitoring Analyst

    2 - 4 years experience
    Bachelor's Degree

  2. Up a level:

    Call Center Agent Quality Monitoring Senior Analyst

    4 - 7 years experience
    Bachelor's Degree

Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst

Select a city to view specific salary and bonus information for Call Center Agent Quality Monitoring Analyst

Loading results...
Location Avg. Salary Date Updated
Location Aguila, AZ Avg. Salary $49,778 Date Updated March 26, 2024
Location Ajo, AZ Avg. Salary $49,116 Date Updated March 26, 2024
Location Alpine, AZ Avg. Salary $48,556 Date Updated March 26, 2024
Location Amado, AZ Avg. Salary $47,793 Date Updated March 26, 2024
Location Apache Junction, AZ Avg. Salary $50,032 Date Updated March 26, 2024
Location Arivaca, AZ Avg. Salary $47,793 Date Updated March 26, 2024
Location Arizona City, AZ Avg. Salary $49,778 Date Updated March 26, 2024
Location Arlington, AZ Avg. Salary $49,778 Date Updated March 26, 2024
Location Ash Fork, AZ Avg. Salary $48,098 Date Updated March 26, 2024
Location Avondale, AZ Avg. Salary $50,134 Date Updated March 26, 2024

Jobs with a similar salary range to Call Center Agent Quality Monitoring Analyst : Csm