How much does a Call Center Agent Quality Monitoring Analyst make in California? The average Call Center Agent Quality Monitoring Analyst salary in California is $56,100 as of February 26, 2024, but the range typically falls between $47,900 and $64,200. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Call Center Agent Quality Monitoring Analyst Salary | $40,434 | CA | February 26, 2024 |
25th Percentile Call Center Agent Quality Monitoring Analyst Salary | $47,900 | CA | February 26, 2024 |
50th Percentile Call Center Agent Quality Monitoring Analyst Salary | $56,100 | CA | February 26, 2024 |
75th Percentile Call Center Agent Quality Monitoring Analyst Salary | $64,200 | CA | February 26, 2024 |
90th Percentile Call Center Agent Quality Monitoring Analyst Salary | $71,575 | CA | February 26, 2024 |
Receptionist/Call Center Agent
Alaska Behavioral Health - Anchorage, AK
Call Center Agent / Intake Specialist
Saddle Rock Legal Group - Draper, UT
Call Center Customer Service Agent
EVA Airways - El Segundo, CA
Customer Service Center Analyst
24 Seven Talent - Los Angeles, CA
The Call Center Agent Quality Monitoring Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Call Center Agent Quality Monitoring Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Call Center Agent Quality Monitoring Analyst typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Agent Quality Monitoring Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Call Center Agent Quality Monitoring Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
2 - 4 years experience
Bachelor's Degree
4 - 7 years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Location | Avg. Salary | Date Updated |
---|---|---|
Location Coachella, CA | Avg. Salary $53,923 | Date Updated February 26, 2024 |
Location Acampo, CA | Avg. Salary $54,163 | Date Updated February 26, 2024 |
Location Acton, CA | Avg. Salary $56,693 | Date Updated February 26, 2024 |
Location Adelanto, CA | Avg. Salary $53,862 | Date Updated February 26, 2024 |
Location Adin, CA | Avg. Salary $51,537 | Date Updated February 26, 2024 |
Location Agoura Hills, CA | Avg. Salary $55,716 | Date Updated February 26, 2024 |
Location Aguanga, CA | Avg. Salary $54,036 | Date Updated February 26, 2024 |
Location Ahwahnee, CA | Avg. Salary $50,592 | Date Updated February 26, 2024 |
Location Alameda, CA | Avg. Salary $61,970 | Date Updated February 26, 2024 |
Location Alamo, CA | Avg. Salary $61,828 | Date Updated February 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst, Sr. | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Scheduler I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
About California California is a state in the Pacific Region of the United States. With 39.6 million residents, California is the most populous U.S. state and the thir....More
Recently searched related titles: Database Support Specialist, Dialer Analyst, Professional Development Trainer
Jobs with a similar salary range to Call Center Agent Quality Monitoring Analyst : Viewing Agent, Registration Agent, NCIS Special Agent
Salary estimation for Call Center Agent Quality Monitoring Analyst at companies like : Unions, Stoddard Nursing Home Associates, Kachina -Goodyear
Jobs with a similar salary range to Call Center Agent Quality Monitoring Analyst : Csm