How much does a Contact Center Metrics Analyst I make in California? The average Contact Center Metrics Analyst I salary in California is $57,990 as of March 26, 2024, but the range typically falls between $50,690 and $68,090. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Contact Center Metrics Analyst I Salary | $44,044 | CA | March 26, 2024 |
25th Percentile Contact Center Metrics Analyst I Salary | $50,690 | CA | March 26, 2024 |
50th Percentile Contact Center Metrics Analyst I Salary | $57,990 | CA | March 26, 2024 |
75th Percentile Contact Center Metrics Analyst I Salary | $68,090 | CA | March 26, 2024 |
90th Percentile Contact Center Metrics Analyst I Salary | $77,286 | CA | March 26, 2024 |
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The Contact Center Metrics Analyst I assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Responsible for monitoring the contact center workload and scheduling function. Being a Contact Center Metrics Analyst I assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. In addition, Contact Center Metrics Analyst I may require a bachelor's degree. Typically reports to a manager. Being a Contact Center Metrics Analyst I work is closely managed. Works on projects/matters of limited complexity in a support role. Working as a Contact Center Metrics Analyst I typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
0 - 2 years experience
Bachelor's Degree
2 - 4 years experience
Bachelor's Degree
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Coachella, CA | Avg. Salary $55,370 | Date Updated March 26, 2024 |
Location Acampo, CA | Avg. Salary $56,158 | Date Updated March 26, 2024 |
Location Acton, CA | Avg. Salary $58,154 | Date Updated March 26, 2024 |
Location Adelanto, CA | Avg. Salary $55,265 | Date Updated March 26, 2024 |
Location Adin, CA | Avg. Salary $53,847 | Date Updated March 26, 2024 |
Location Agoura Hills, CA | Avg. Salary $57,314 | Date Updated March 26, 2024 |
Location Aguanga, CA | Avg. Salary $55,528 | Date Updated March 26, 2024 |
Location Ahwahnee, CA | Avg. Salary $52,323 | Date Updated March 26, 2024 |
Location Alameda, CA | Avg. Salary $64,091 | Date Updated March 26, 2024 |
Location Alamo, CA | Avg. Salary $63,933 | Date Updated March 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Representative I - Inbound | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Scheduler III | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
About California California is a state in the Pacific Region of the United States. With 39.6 million residents, California is the most populous U.S. state and the thir....More
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