Contact Center Planning and Monitoring Senior Analyst Salary in California
Contact Center Planning and Monitoring Senior Analyst Salary in California
How much does a Contact Center Planning and Monitoring Senior Analyst make in California? The average Contact Center Planning and Monitoring Senior Analyst salary in California is $66,290 as of March 26, 2024, but the range typically falls between $57,080 and $75,840. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Contact Center Planning and Monitoring Senior Analyst Salary | $48,695 | CA | March 26, 2024 |
| 25th Percentile Contact Center Planning and Monitoring Senior Analyst Salary | $57,080 | CA | March 26, 2024 |
| 50th Percentile Contact Center Planning and Monitoring Senior Analyst Salary | $66,290 | CA | March 26, 2024 |
| 75th Percentile Contact Center Planning and Monitoring Senior Analyst Salary | $75,840 | CA | March 26, 2024 |
| 90th Percentile Contact Center Planning and Monitoring Senior Analyst Salary | $84,535 | CA | March 26, 2024 |
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Job Description
The Contact Center Planning and Monitoring Senior Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Contact Center Planning and Monitoring Senior Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Contact Center Planning and Monitoring Senior Analyst may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Being a Contact Center Planning and Monitoring Senior Analyst contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a Contact Center Planning and Monitoring Senior Analyst typically requires 2 or more years of related experience. (Copyright 2024 Salary.com)
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Career Path for this job
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Down a level:
Call Center Agent Quality Monitoring Analyst
2 - 4 years experience
Bachelor's Degree -
This Job:
Contact Center Planning and Monitoring Senior Analyst
4 - 7 years experience
Bachelor's Degree -
Up a level:
Call Center Quality Manager
3 - 5 years experience
Bachelor's Degree
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Select a city to view specific salary and bonus information for Contact Center Planning and Monitoring Senior Analyst
| Location | Avg. Salary | Date Updated |
|---|---|---|
| Location Coachella, CA | Avg. Salary $63,341 | Date Updated March 26, 2024 |
| Location Acampo, CA | Avg. Salary $64,242 | Date Updated March 26, 2024 |
| Location Acton, CA | Avg. Salary $66,526 | Date Updated March 26, 2024 |
| Location Adelanto, CA | Avg. Salary $63,221 | Date Updated March 26, 2024 |
| Location Adin, CA | Avg. Salary $61,598 | Date Updated March 26, 2024 |
| Location Agoura Hills, CA | Avg. Salary $65,564 | Date Updated March 26, 2024 |
| Location Aguanga, CA | Avg. Salary $63,521 | Date Updated March 26, 2024 |
| Location Ahwahnee, CA | Avg. Salary $59,855 | Date Updated March 26, 2024 |
| Location Alameda, CA | Avg. Salary $73,317 | Date Updated March 26, 2024 |
| Location Alamo, CA | Avg. Salary $73,136 | Date Updated March 26, 2024 |
About California
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Level of Education
- Contact Center Planning and Monitoring Senior Analyst Salaries with a High School Diploma or Technical Certificate
- Contact Center Planning and Monitoring Senior Analyst Salaries with an Associate's Degree
- Contact Center Planning and Monitoring Senior Analyst Salaries with a Bachelor's Degree
- Contact Center Planning and Monitoring Senior Analyst Salaries with a Master's Degree or MBA
- Contact Center Planning and Monitoring Senior Analyst Salaries with a JD, MD, PhD or Equivalent
Most Popular Cities for Contact Center Planning and Monitoring Senior Analyst Job
- Fort Lauderdale, FL Contact Center Planning and Monitoring Senior Analyst
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About California California is a state in the Pacific Region of the United States. With 39.6 million residents, California is the most populous U.S. state and the thir....More
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