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Call Center Agent Quality Monitoring Analyst Salary in the United States

Call Center Agent Quality Monitoring Analyst Salary

How much does a Call Center Agent Quality Monitoring Analyst make in the United States? The average Call Center Agent Quality Monitoring Analyst salary in the United States is $51,100 as of April 24, 2024, but the range typically falls between $43,700 and $58,400. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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Call Center Agent Quality Monitoring Analyst Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Call Center Agent Quality Monitoring Analyst Salary $36,963 US April 24, 2024
25th Percentile Call Center Agent Quality Monitoring Analyst Salary $43,700 US April 24, 2024
50th Percentile Call Center Agent Quality Monitoring Analyst Salary $51,100 US April 24, 2024
75th Percentile Call Center Agent Quality Monitoring Analyst Salary $58,400 US April 24, 2024
90th Percentile Call Center Agent Quality Monitoring Analyst Salary $65,046 US April 24, 2024
25% $43,700 10% $36,963 90% $65,046 75% $58,400 $51,100 50%(Median) Didn’t find job title? Click
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Check out Call Center Agent Quality Monitoring Analyst Job Openings in Columbus, Ohio

Mortgage Collections (Call Center)

Cenlar FSB - Tempe, AZ

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Bilingual Call Center Agent

Columbia Valley Community Health - Wenatchee, WA

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Coding Quality Analyst

The Ohio State University Wexner Medical Center - Columbus, OH

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Call Center Representative

M City Endodontics - Brentwood, TN

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Job Description

The Call Center Agent Quality Monitoring Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Call Center Agent Quality Monitoring Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Call Center Agent Quality Monitoring Analyst typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Agent Quality Monitoring Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Call Center Agent Quality Monitoring Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Job Openings for Call Center Agent Quality Monitoring Analyst
  • Cenlar FSB - Tempe, AZ
    Start something good. Empower your career. Cenlar is the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of re...
    - 1 Month Ago
  • Columbia Valley Community Health - Wenatchee, WA
    Must apply directly on our website www.cvch.org. Columbia Valley Community Health (CVCH) is growing. CVCH is a dynamic, progressive community health center...
    - 2 Months Ago
  • The Ohio State University Wexner Medical Center - Columbus, OH
    Job Description. After medical records are coded in Medical Information Management (MIM), the Coding Quality Analyst is responsible for ensuring accuracy o...
    - 10 Months Ago
  • M City Endodontics - Brentwood, TN
    Great Opportunity to Kickstart a Dental Administrative Career. At M City Endodontics, we pride ourselves on providing exceptional endodontic care in a comf...
    - 2 Days Ago
  • USAA - COLORADO SPRINGS, CO
    Why USAA. Let’s do something that really matters. We have an important mission: serving the members of the military community and their families. It’s both...
    - Just Posted

Career Path for this job

  1. This Job:

    Call Center Agent Quality Monitoring Analyst

    2 - 4 years experience
    Bachelor's Degree

  2. Up a level:

    Call Center Agent Quality Monitoring Senior Analyst

    4 - 7 years experience
    Bachelor's Degree

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Understand the total compensation opportunity for a Call Center Agent Quality Monitoring Analyst, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
43700
58400
51100

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
44600
61900
52700
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Call Center Agent Quality Monitoring Analyst in the United States. The base salary for Call Center Agent Quality Monitoring Analyst ranges from $43,700 to $58,400 with the average base salary of $51,100. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $44,600 to $61,900 with the average total cash compensation of $52,700.
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43700
58400

 

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