Call Center Agent Quality Monitoring Senior Analyst Salary in the United States
Call Center Agent Quality Monitoring Senior Analyst Salary
How much does a Call Center Agent Quality Monitoring Senior Analyst make in the United States? The average Call Center Agent Quality Monitoring Senior Analyst salary in the United States is $60,100 as of March 26, 2024, but the range typically falls between $51,800 and $68,800. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $44,243 | US | March 26, 2024 |
| 25th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $51,800 | US | March 26, 2024 |
| 50th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $60,100 | US | March 26, 2024 |
| 75th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $68,800 | US | March 26, 2024 |
| 90th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $76,721 | US | March 26, 2024 |
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Job Description
The Call Center Agent Quality Monitoring Senior Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Call Center Agent Quality Monitoring Senior Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Call Center Agent Quality Monitoring Senior Analyst may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Agent Quality Monitoring Senior Analyst contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a Call Center Agent Quality Monitoring Senior Analyst typically requires 2 or more years of related experience. (Copyright 2024 Salary.com)
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Career Path for this job
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Down a level:
Call Center Agent Quality Monitoring Analyst
2 - 4 years experience
Bachelor's Degree -
This Job:
Call Center Agent Quality Monitoring Senior Analyst
4 - 7 years experience
Bachelor's Degree -
Up a level:
Call Center Quality Manager
3 - 5 years experience
Bachelor's Degree
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Level of Education
- Call Center Agent Quality Monitoring Senior Analyst Salaries with a High School Diploma or Technical Certificate
- Call Center Agent Quality Monitoring Senior Analyst Salaries with an Associate's Degree
- Call Center Agent Quality Monitoring Senior Analyst Salaries with a Bachelor's Degree
- Call Center Agent Quality Monitoring Senior Analyst Salaries with a Master's Degree or MBA
- Call Center Agent Quality Monitoring Senior Analyst Salaries with a JD, MD, PhD or Equivalent
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