Contact Center Planning and Monitoring Senior Analyst Salary in the United States
Contact Center Planning and Monitoring Senior Analyst Salary
How much does a Contact Center Planning and Monitoring Senior Analyst make in the United States? The average Contact Center Planning and Monitoring Senior Analyst salary in the United States is $60,100 as of March 26, 2024, but the range typically falls between $51,750 and $68,760. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Contact Center Planning and Monitoring Senior Analyst Salary | $44,148 | US | March 26, 2024 |
| 25th Percentile Contact Center Planning and Monitoring Senior Analyst Salary | $51,750 | US | March 26, 2024 |
| 50th Percentile Contact Center Planning and Monitoring Senior Analyst Salary | $60,100 | US | March 26, 2024 |
| 75th Percentile Contact Center Planning and Monitoring Senior Analyst Salary | $68,760 | US | March 26, 2024 |
| 90th Percentile Contact Center Planning and Monitoring Senior Analyst Salary | $76,644 | US | March 26, 2024 |
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Job Description
The Contact Center Planning and Monitoring Senior Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Contact Center Planning and Monitoring Senior Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Contact Center Planning and Monitoring Senior Analyst may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Being a Contact Center Planning and Monitoring Senior Analyst contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a Contact Center Planning and Monitoring Senior Analyst typically requires 2 or more years of related experience. (Copyright 2024 Salary.com)
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Career Path for this job
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Down a level:
Call Center Agent Quality Monitoring Analyst
2 - 4 years experience
Bachelor's Degree -
This Job:
Contact Center Planning and Monitoring Senior Analyst
4 - 7 years experience
Bachelor's Degree -
Up a level:
Call Center Quality Manager
3 - 5 years experience
Bachelor's Degree
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Level of Education
- Contact Center Planning and Monitoring Senior Analyst Salaries with a High School Diploma or Technical Certificate
- Contact Center Planning and Monitoring Senior Analyst Salaries with an Associate's Degree
- Contact Center Planning and Monitoring Senior Analyst Salaries with a Bachelor's Degree
- Contact Center Planning and Monitoring Senior Analyst Salaries with a Master's Degree or MBA
- Contact Center Planning and Monitoring Senior Analyst Salaries with a JD, MD, PhD or Equivalent
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