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How much does a Call Center Agent Quality Monitoring Analyst make in Connecticut? The average Call Center Agent Quality Monitoring Analyst salary in Connecticut is $54,800 as of February 26, 2024, but the range typically falls between $46,800 and $62,700. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Call Center Agent Quality Monitoring Analyst Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Call Center Agent Quality Monitoring Analyst Salary $39,516 CT February 26, 2024
25th Percentile Call Center Agent Quality Monitoring Analyst Salary $46,800 CT February 26, 2024
50th Percentile Call Center Agent Quality Monitoring Analyst Salary $54,800 CT February 26, 2024
75th Percentile Call Center Agent Quality Monitoring Analyst Salary $62,700 CT February 26, 2024
90th Percentile Call Center Agent Quality Monitoring Analyst Salary $69,893 CT February 26, 2024
25% $46,800 10% $39,516 90% $69,893 75% $62,700 $54,800 50%(Median) Didn’t find job title? Click
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Job Description

The Call Center Agent Quality Monitoring Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Call Center Agent Quality Monitoring Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Call Center Agent Quality Monitoring Analyst typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Agent Quality Monitoring Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Call Center Agent Quality Monitoring Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Job Openings for Call Center Agent Quality Monitoring Analyst in Connecticut

Career Path for this job

  1. This Job:

    Call Center Agent Quality Monitoring Analyst

    2 - 4 years experience
    Bachelor's Degree

  2. Up a level:

    Call Center Agent Quality Monitoring Senior Analyst

    4 - 7 years experience
    Bachelor's Degree

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Select a city to view specific salary and bonus information for Call Center Agent Quality Monitoring Analyst

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Location Avg. Salary Date Updated
Location New London, CT Avg. Salary $54,132 Date Updated February 26, 2024
Location Norwich, CT Avg. Salary $54,264 Date Updated February 26, 2024
Location West Haven, CT Avg. Salary $55,047 Date Updated February 26, 2024
Location Abington, CT Avg. Salary $53,768 Date Updated February 26, 2024
Location Amston, CT Avg. Salary $54,489 Date Updated February 26, 2024
Location Andover, CT Avg. Salary $54,899 Date Updated February 26, 2024
Location Ansonia, CT Avg. Salary $55,047 Date Updated February 26, 2024
Location Ashford, CT Avg. Salary $53,816 Date Updated February 26, 2024
Location Avon, CT Avg. Salary $55,001 Date Updated February 26, 2024
Location Ballouville, CT Avg. Salary $53,688 Date Updated February 26, 2024

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