Contact Center Planning and Monitoring Senior Analyst Salary in Connecticut
Contact Center Planning and Monitoring Senior Analyst Salary in Connecticut
How much does a Contact Center Planning and Monitoring Senior Analyst make in Connecticut? The average Contact Center Planning and Monitoring Senior Analyst salary in Connecticut is $64,550 as of March 26, 2024, but the range typically falls between $55,580 and $73,850. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Contact Center Planning and Monitoring Senior Analyst Salary | $47,413 | CT | March 26, 2024 |
| 25th Percentile Contact Center Planning and Monitoring Senior Analyst Salary | $55,580 | CT | March 26, 2024 |
| 50th Percentile Contact Center Planning and Monitoring Senior Analyst Salary | $64,550 | CT | March 26, 2024 |
| 75th Percentile Contact Center Planning and Monitoring Senior Analyst Salary | $73,850 | CT | March 26, 2024 |
| 90th Percentile Contact Center Planning and Monitoring Senior Analyst Salary | $82,317 | CT | March 26, 2024 |
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Job Description
The Contact Center Planning and Monitoring Senior Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Contact Center Planning and Monitoring Senior Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Contact Center Planning and Monitoring Senior Analyst may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Being a Contact Center Planning and Monitoring Senior Analyst contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a Contact Center Planning and Monitoring Senior Analyst typically requires 2 or more years of related experience. (Copyright 2024 Salary.com)
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Career Path for this job
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Down a level:
Call Center Agent Quality Monitoring Analyst
2 - 4 years experience
Bachelor's Degree -
This Job:
Contact Center Planning and Monitoring Senior Analyst
4 - 7 years experience
Bachelor's Degree -
Up a level:
Call Center Quality Manager
3 - 5 years experience
Bachelor's Degree
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Select a city to view specific salary and bonus information for Contact Center Planning and Monitoring Senior Analyst
| Location | Avg. Salary | Date Updated |
|---|---|---|
| Location New London, CT | Avg. Salary $64,062 | Date Updated March 26, 2024 |
| Location Norwich, CT | Avg. Salary $64,182 | Date Updated March 26, 2024 |
| Location West Haven, CT | Avg. Salary $64,843 | Date Updated March 26, 2024 |
| Location Abington, CT | Avg. Salary $63,461 | Date Updated March 26, 2024 |
| Location Amston, CT | Avg. Salary $64,242 | Date Updated March 26, 2024 |
| Location Andover, CT | Avg. Salary $64,483 | Date Updated March 26, 2024 |
| Location Ansonia, CT | Avg. Salary $64,843 | Date Updated March 26, 2024 |
| Location Ashford, CT | Avg. Salary $63,461 | Date Updated March 26, 2024 |
| Location Avon, CT | Avg. Salary $64,603 | Date Updated March 26, 2024 |
| Location Ballouville, CT | Avg. Salary $63,401 | Date Updated March 26, 2024 |
About Connecticut
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Level of Education
- Contact Center Planning and Monitoring Senior Analyst Salaries with a High School Diploma or Technical Certificate
- Contact Center Planning and Monitoring Senior Analyst Salaries with an Associate's Degree
- Contact Center Planning and Monitoring Senior Analyst Salaries with a Bachelor's Degree
- Contact Center Planning and Monitoring Senior Analyst Salaries with a Master's Degree or MBA
- Contact Center Planning and Monitoring Senior Analyst Salaries with a JD, MD, PhD or Equivalent
Most Popular Cities for Contact Center Planning and Monitoring Senior Analyst Job
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About Connecticut Connecticut is bordered on the south by Long Island Sound, on the west by New York, on the north by Massachusetts, and on the east by Rhode Island. Th....More
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