How much does a Customer Service Center Forecasting/Optimization Manager make in Connecticut? The average Customer Service Center Forecasting/Optimization Manager salary in Connecticut is $117,090 as of February 26, 2024, but the range typically falls between $97,290 and $132,290. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Customer Service Center Forecasting/Optimization Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Center Forecasting/Optimization Manager Salary $79,263 CT February 26, 2024
25th Percentile Customer Service Center Forecasting/Optimization Manager Salary $97,290 CT February 26, 2024
50th Percentile Customer Service Center Forecasting/Optimization Manager Salary $117,090 CT February 26, 2024
75th Percentile Customer Service Center Forecasting/Optimization Manager Salary $132,290 CT February 26, 2024
90th Percentile Customer Service Center Forecasting/Optimization Manager Salary $146,129 CT February 26, 2024
25% $97,290 10% $79,263 90% $146,129 75% $132,290 $117,090 50%(Median) Didn’t find job title? Click
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Job Description

The Customer Service Center Forecasting/Optimization Manager ensures that staff has the information needed to appropriately analyze, forecast and schedule work for the contact center. Manages the contact center scheduling staff, activities, and goals. Being a Customer Service Center Forecasting/Optimization Manager is responsible for the volume of work produced based on scheduling meets operational goals regarding resource and budget targets. Develops and oversees the scheduling systems, including process, policy, and operating structure. In addition, Customer Service Center Forecasting/Optimization Manager advanced analytical skills are typically required. Requires a bachelor's degree. Typically reports to the head of a unit/department. The Customer Service Center Forecasting/Optimization Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Customer Service Center Forecasting/Optimization Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Job Openings for Customer Service Center Forecasting/Optimization Manager in Connecticut

Career Path for this job

  1. Down a level:

    Call Center Scheduling Supervisor

    3 + years experience
    Bachelor's Degree

  2. This Job:

    Customer Service Center Forecasting/Optimization Manager

    5 + years experience
    Bachelor's Degree

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Location Avg. Salary Date Updated
Location New London, CT Avg. Salary $115,784 Date Updated February 26, 2024
Location Norwich, CT Avg. Salary $116,067 Date Updated February 26, 2024
Location West Haven, CT Avg. Salary $117,740 Date Updated February 26, 2024
Location Abington, CT Avg. Salary $115,005 Date Updated February 26, 2024
Location Amston, CT Avg. Salary $116,546 Date Updated February 26, 2024
Location Andover, CT Avg. Salary $117,425 Date Updated February 26, 2024
Location Ansonia, CT Avg. Salary $117,740 Date Updated February 26, 2024
Location Ashford, CT Avg. Salary $115,109 Date Updated February 26, 2024
Location Avon, CT Avg. Salary $117,642 Date Updated February 26, 2024
Location Ballouville, CT Avg. Salary $114,835 Date Updated February 26, 2024
lower level job