How much does a Customer Care Team Leader make in the United States? The average Customer Care Team Leader salary in the United States is $62,800 as of March 26, 2024, but the range typically falls between $55,600 and $71,200. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Care Team Leader Salary | $49,045 | US | March 26, 2024 |
25th Percentile Customer Care Team Leader Salary | $55,600 | US | March 26, 2024 |
50th Percentile Customer Care Team Leader Salary | $62,800 | US | March 26, 2024 |
75th Percentile Customer Care Team Leader Salary | $71,200 | US | March 26, 2024 |
90th Percentile Customer Care Team Leader Salary | $78,848 | US | March 26, 2024 |
The Peach Truck - Cleveland/Akron Area - Akron, OH
Green Tokai Co. Ltd. - Brookville, OH
Clippers Lawn Care - Cincinnati, OH
Asurion - Cincinnati, OH
The Customer Care Team Leader responds to and resolves escalated issues and/or unique or complex requests from customers. Acts as team lead for a customer service team that responds to phone or e-mail, non-technical service requests from customers. Being a Customer Care Team Leader identifies system and workflow improvements to enhance the team's efficiency. Monitors daily workflow and ensures that correct procedures are followed. In addition, Customer Care Team Leader coaches and guides less experienced team members. May assist manager with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or its equivalent. Typically reports to head of a unit/department. Being a Customer Care Team Leader contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a Customer Care Team Leader typically requires 4 to 7 years of related experience. (Copyright 2024 Salary.com)
5 - 7 years experience
High School Diploma or Technical Certificate
2 + years experience
Bachelor's Degree
3 + years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Customer Service Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Representative IV | Experience 5 - 7 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Service Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
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