Customer Experience Analyst Salary in the United States

Supports the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Researches best practices to develop metrics and methods to collect and analyze customer data and feedback. Utilizes data management tools to establish a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiments. Creates dashboards, reports, and visualizations to analyze metrics and develop insights from various sources. Collaborates with cross-functional teams to deliver and support end-to-end customer experience goals, programs, and practices across the organization. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4-7 years of related experience. (Copyright 2023 Salary.com)