Customer Experience Manager Salary in the United States

How much does a Customer Experience Manager make in the United States? The average Customer Experience Manager salary in the United States is $110,783 as of May 01, 2023, but the range typically falls between $91,033 and $135,442. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target.  View the Cost of Living in Major Cities

Job Description

Manages the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Directs activities to research best practices, establish metrics, and collect and analyze customer data and feedback. Oversees the development of a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiments and develop and implement a roadmap of customer experience goals. Communicates and evangelizes a customer experience vision and defined goals to stakeholders that drive a consistent end-to-end customer experience across the organization. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2023

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Average Total Cash Compensation

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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Experience Manager in the United States. The base salary for Customer Experience Manager ranges from $91,033 to $135,442 with the average base salary of $110,783. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $95,061 to $153,734 with the average total cash compensation of $119,522.
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Career Path for this job

  1. Down a level:

    Customer Experience Analyst

    4 - 7 years experience
    Bachelor's Degree

  2. This Job:

    Customer Experience Manager

    5 + years experience
    Bachelor's Degree

  3. Up a level:

    Customer Experience Senior Manager

    Bachelor's Degree

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Job Openings for Customer Experience Manager