Customer Experience Senior Manager Salary in the United States

How much does a Customer Experience Senior Manager make in the United States? The average Customer Experience Senior Manager salary in the United States is $145,631 as of April 26, 2022, but the range typically falls between $123,278 and $175,685. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Job Description

Manages the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Directs activities to research best practices, establish metrics, and collect and analyze customer data and feedback. Oversees the development of a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiments and develop and implement a roadmap of customer experience goals. Communicates and evangelizes a customer experience vision and defined goals to stakeholders that drive a consistent end-to-end customer experience across the organization. Requires a bachelor's degree. Typically reports to a director. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2022 Salary.com)

Take just three simple steps below to generate your own personalized salary report.

Step of 3

Understand the total compensation opportunity for a Customer Experience Senior Manager, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
123278
175685
145631

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
142803
201686
167931
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Experience Senior Manager in the United States. The base salary for Customer Experience Senior Manager ranges from $123,278 to $175,685 with the average base salary of $145,631. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $142,803 to $201,686 with the average total cash compensation of $167,931.
Step of 3

Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

123278
175685

 

Step of 3

Recalculate your target pay based on your unique skills and experiences

Career Path for this job

  1. Down a level:

    Customer Experience Manager

    5 + years experience
    Bachelor's Degree

  2. This Job:

    Customer Experience Senior Manager


    Bachelor's Degree

Salary for

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst
Job Openings for Customer Experience Senior Manager