Customer Experience Senior Manager Salary in the United States

How much does a Customer Experience Senior Manager make in the United States? The average Customer Experience Senior Manager salary in the United States is $155,439 as of September 25, 2023, but the range typically falls between $131,197 and $185,390. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target.  View the Cost of Living in Major Cities

Job Description

Manages the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Directs activities to research best practices, establish metrics, and collect and analyze customer data and feedback. Oversees the development of a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiments and develop and implement a roadmap of customer experience goals. Communicates and evangelizes a customer experience vision and defined goals to stakeholders that drive a consistent end-to-end customer experience across the organization. Requires a bachelor's degree. Typically reports to a director. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2023

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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Experience Senior Manager in the United States. The base salary for Customer Experience Senior Manager ranges from $131,197 to $185,390 with the average base salary of $155,439. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $148,546 to $215,828 with the average total cash compensation of $179,495.
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Career Path for this job

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    Customer Experience Manager

    5 + years experience
    Bachelor's Degree

  2. This Job:

    Customer Experience Senior Manager

    Bachelor's Degree

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