How much does a Customer Service Center Forecasting/Optimization Manager make in the United States? The average Customer Service Center Forecasting/Optimization Manager salary in the United States is $108,990 as of March 26, 2024, but the range typically falls between $90,590 and $123,190. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Service Center Forecasting/Optimization Manager Salary | $73,838 | US | March 26, 2024 |
25th Percentile Customer Service Center Forecasting/Optimization Manager Salary | $90,590 | US | March 26, 2024 |
50th Percentile Customer Service Center Forecasting/Optimization Manager Salary | $108,990 | US | March 26, 2024 |
75th Percentile Customer Service Center Forecasting/Optimization Manager Salary | $123,190 | US | March 26, 2024 |
90th Percentile Customer Service Center Forecasting/Optimization Manager Salary | $136,118 | US | March 26, 2024 |
Customer Service Specialist - Entry Level
ECI Management - Antwerp, OH
Automotive Service Center Manager
Meineke - 132 - Cincinnati, OH
ERP Suites - Cincinnati, OH
Client Service Center Supervisor (Hybrid)
Metlife Legal Plans - Cleveland, OH
The Customer Service Center Forecasting/Optimization Manager ensures that staff has the information needed to appropriately analyze, forecast and schedule work for the contact center. Manages the contact center scheduling staff, activities, and goals. Being a Customer Service Center Forecasting/Optimization Manager is responsible for the volume of work produced based on scheduling meets operational goals regarding resource and budget targets. Develops and oversees the scheduling systems, including process, policy, and operating structure. In addition, Customer Service Center Forecasting/Optimization Manager advanced analytical skills are typically required. Requires a bachelor's degree. Typically reports to the head of a unit/department. The Customer Service Center Forecasting/Optimization Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Customer Service Center Forecasting/Optimization Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
3 + years experience
Bachelor's Degree
5 + years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst III | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Assistant | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Take just three simple steps below to generate your own personalized salary report
Core compensation
Includes base and annual incentives
View the Cost of Living in Major Cities
Jobs with a similar salary range to Customer Service Center Forecasting/Optimization Manager : Scheduling Manager
Salary estimation for Customer Service Center Forecasting/Optimization Manager at companies like : Government City of Osseo, Investors Bank Na, MICHI HOLDINGS Corp