Customer Service/Retention Representative, Experienced Salary in the United States
Customer Service/Retention Representative, Experienced Salary
How much does a Customer Service/Retention Representative, Experienced make in the United States? The average Customer Service/Retention Representative, Experienced salary in the United States is $44,240 as of March 26, 2024, but the range typically falls between $39,860 and $49,450. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Customer Service/Retention Representative, Experienced Salary | $35,872 | US | March 26, 2024 |
| 25th Percentile Customer Service/Retention Representative, Experienced Salary | $39,860 | US | March 26, 2024 |
| 50th Percentile Customer Service/Retention Representative, Experienced Salary | $44,240 | US | March 26, 2024 |
| 75th Percentile Customer Service/Retention Representative, Experienced Salary | $49,450 | US | March 26, 2024 |
| 90th Percentile Customer Service/Retention Representative, Experienced Salary | $54,193 | US | March 26, 2024 |
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Job Description
The Customer Service/Retention Representative, Experienced addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Being a Customer Service/Retention Representative, Experienced requires a high school diploma or equivalent. Offers discounts or special deals as needed and within pre-established limits. In addition, Customer Service/Retention Representative, Experienced typically reports to a supervisor or manager. Working as a Customer Service/Retention Representative, Experienced typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. (Copyright 2024 Salary.com)
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Career Path for this job
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Down a level:
At Risk Customer Support Representative I
0 - 1 years experience
High School Diploma or Technical Certificate -
This Job:
Customer Service/Retention Representative, Experienced
1 - 3 years experience
High School Diploma or Technical Certificate -
Up a level:
At Risk Customer Support Representative III
3 - 5 years experience
High School Diploma or Technical Certificate
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Similar Jobs
| Job Title | Experience | EDUCATION | Salary Compared to This Job |
|---|---|---|---|
| Job Title Customer Retention Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
| Job Title Customer Retention Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
| Job Title Customer Service Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
| Job Title Customer Service Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
| Job Title Customer Service Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Level of Education
- Customer Service/Retention Representative, Experienced Salaries with No Diploma
- Customer Service/Retention Representative, Experienced Salaries with a High School Diploma or Technical Certificate
- Customer Service/Retention Representative, Experienced Salaries with an Associate's Degree
- Customer Service/Retention Representative, Experienced Salaries with a Bachelor's Degree
- Customer Service/Retention Representative, Experienced Salaries with a Master's Degree or MBA
- Customer Service/Retention Representative, Experienced Salaries with a JD, MD, PhD or Equivalent
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