upper level job

How much does a Customer Service/Retention Representative, Senior make in the United States? The average Customer Service/Retention Representative, Senior salary in the United States is $48,440 as of March 26, 2024, but the range typically falls between $41,960 and $56,410. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

Customer Service/Retention Representative, Senior Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service/Retention Representative, Senior Salary $36,060 US March 26, 2024
25th Percentile Customer Service/Retention Representative, Senior Salary $41,960 US March 26, 2024
50th Percentile Customer Service/Retention Representative, Senior Salary $48,440 US March 26, 2024
75th Percentile Customer Service/Retention Representative, Senior Salary $56,410 US March 26, 2024
90th Percentile Customer Service/Retention Representative, Senior Salary $63,666 US March 26, 2024
25% $41,960 10% $36,060 90% $63,666 75% $56,410 $48,440 50%(Median) Didn’t find job title? Click
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Job Description

The Customer Service/Retention Representative, Senior addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Being a Customer Service/Retention Representative, Senior requires a high school diploma or equivalent. Offers discounts or special deals as needed and within pre-established limits. In addition, Customer Service/Retention Representative, Senior typically reports to a supervisor or manager. Working as a Customer Service/Retention Representative, Senior typically requires 3-5 years of related experience. Has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. (Copyright 2024 Salary.com)

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Job Openings for Customer Service/Retention Representative, Senior

Career Path for this job

  1. Down a level:

    At Risk Customer Support Representative II

    1 - 3 years experience
    High School Diploma or Technical Certificate

  2. This Job:

    Customer Service/Retention Representative, Senior

    3 - 5 years experience
    High School Diploma or Technical Certificate

  3. Up a level:

    At Risk Customer Support Supervisor

    3 + years experience
    Bachelor's Degree

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Understand the total compensation opportunity for a Customer Service/Retention Representative, Senior, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
41960
56410
48440

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
46920
62650
54700
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service/Retention Representative, Senior in the United States. The base salary for Customer Service/Retention Representative, Senior ranges from $41,960 to $56,410 with the average base salary of $48,440. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $46,920 to $62,650 with the average total cash compensation of $54,700.
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41960
56410

 

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