How much does a Customer Service/Retention Representative, Senior make in the United States? The average Customer Service/Retention Representative, Senior salary in the United States is $48,440 as of March 26, 2024, but the range typically falls between $41,960 and $56,410. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Service/Retention Representative, Senior Salary | $36,060 | US | March 26, 2024 |
25th Percentile Customer Service/Retention Representative, Senior Salary | $41,960 | US | March 26, 2024 |
50th Percentile Customer Service/Retention Representative, Senior Salary | $48,440 | US | March 26, 2024 |
75th Percentile Customer Service/Retention Representative, Senior Salary | $56,410 | US | March 26, 2024 |
90th Percentile Customer Service/Retention Representative, Senior Salary | $63,666 | US | March 26, 2024 |
Customer Service Representative / Data Entry
Comfort Keepers - Fairfax - Belpre, OH
Personal Lines Account Manager / Customer Service Representative
Kathrens Insurance Agency - Bowling Green, OH
Gateway Recruiting - Gateway to Global Careers - Contingent, Retained, Contract Recruiting Services - Cleveland, OH
Sr.Customer Service Representative
Russell Tobin - Columbus, OH
The Customer Service/Retention Representative, Senior addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Being a Customer Service/Retention Representative, Senior requires a high school diploma or equivalent. Offers discounts or special deals as needed and within pre-established limits. In addition, Customer Service/Retention Representative, Senior typically reports to a supervisor or manager. Working as a Customer Service/Retention Representative, Senior typically requires 3-5 years of related experience. Has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. (Copyright 2024 Salary.com)
1 - 3 years experience
High School Diploma or Technical Certificate
3 - 5 years experience
High School Diploma or Technical Certificate
3 + years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Customer Retention Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Retention Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Service Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Service Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Service Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
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