Customer Service Senior Manager Salary in the United States

How much does a Customer Service Senior Manager make in the United States? The average Customer Service Senior Manager salary in the United States is $134,716 as of August 27, 2023, but the range typically falls between $117,430 and $152,441. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target.  View the Cost of Living in Major Cities

Job Description

Manages all aspects of an organization's customer service policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Oversees the creation and implementation of efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Interfaces with other departments in the organization to ensure the customer service department is prepared to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2023

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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Senior Manager in the United States. The base salary for Customer Service Senior Manager ranges from $117,430 to $152,441 with the average base salary of $134,716. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $128,257 to $176,929 with the average total cash compensation of $150,292.
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Career Path for this job

  1. Down a level:

    Customer Service Manager

    5 + years experience
    Bachelor's Degree

  2. This Job:

    Customer Service Senior Manager

    Bachelor's Degree

  3. Up a level:

    Customer Service Director

    Bachelor's Degree

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