Customer Success Director Salary in the United States

How much does a Customer Success Director make in the United States? The average Customer Success Director salary in the United States is $158,896 as of May 01, 2023, but the range typically falls between $141,703 and $178,905. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target.  View the Cost of Living in Major Cities

Job Description

Directs the operations of the customer success function focused on providing customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services and that will drive sales and increased revenue. Develops strategies and processes that deliver consistent customer satisfaction from onboarding through all phases of the customer lifecycle and that promote retention. Utilizes data collection and feedback mechanisms to identify and understand customer needs and challenges and design action plans. Builds teams of customer advocates with product training, coaching, and skill development. Establishes collaborative relationships with sales, product development, and other customer facing functions. Requires a bachelor's degree or equivalent. Typically reports to senior management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2023

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Average Total Cash Compensation

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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Success Director in the United States. The base salary for Customer Success Director ranges from $141,703 to $178,905 with the average base salary of $158,896. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $161,055 to $212,170 with the average total cash compensation of $182,778.
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Career Path for this job

  1. Down a level:

    Customer Success Manager

    5 + years experience
    Bachelor's Degree

  2. This Job:

    Customer Success Director

    Bachelor's Degree

  3. Up a level:

    Head of Customer Success

    Bachelor's Degree

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