At Risk Customer Support Supervisor Salary in District of Columbia

The At Risk Customer Support Supervisor addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Being an At Risk Customer Support Supervisor may require a bachelor's degree in area of specialty. Offers discounts or special deals as needed and within pre-established limits. In addition, At Risk Customer Support Supervisor typically reports to a supervisor or manager. The At Risk Customer Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Working as an At Risk Customer Support Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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