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Contact Center Forecasting and Resourcing Analyst I Salary in District of Columbia

Contact Center Forecasting and Resourcing Analyst I Salary in District of Columbia

How much does a Contact Center Forecasting and Resourcing Analyst I make in District of Columbia? The average Contact Center Forecasting and Resourcing Analyst I salary in District of Columbia is $58,470 as of March 26, 2024, but the range typically falls between $51,090 and $68,650. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

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Contact Center Forecasting and Resourcing Analyst I Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Forecasting and Resourcing Analyst I Salary $44,371 DC March 26, 2024
25th Percentile Contact Center Forecasting and Resourcing Analyst I Salary $51,090 DC March 26, 2024
50th Percentile Contact Center Forecasting and Resourcing Analyst I Salary $58,470 DC March 26, 2024
75th Percentile Contact Center Forecasting and Resourcing Analyst I Salary $68,650 DC March 26, 2024
90th Percentile Contact Center Forecasting and Resourcing Analyst I Salary $77,918 DC March 26, 2024
25% $51,090 10% $44,371 90% $77,918 75% $68,650 $58,470 50%(Median) Didn’t find job title? Click
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Job Description

The Contact Center Forecasting and Resourcing Analyst I assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Responsible for monitoring the contact center workload and scheduling function. Being a Contact Center Forecasting and Resourcing Analyst I assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. In addition, Contact Center Forecasting and Resourcing Analyst I may require a bachelor's degree. Typically reports to a manager. Being a Contact Center Forecasting and Resourcing Analyst I work is closely managed. Works on projects/matters of limited complexity in a support role. Working as a Contact Center Forecasting and Resourcing Analyst I typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Career Path for this job

  1. This Job:

    Contact Center Forecasting and Resourcing Analyst I

    0 - 2 years experience
    Bachelor's Degree

  2. Up a level:

    Call Center Scheduler II

    2 - 4 years experience
    Bachelor's Degree

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Select a city to view specific salary and bonus information for Contact Center Forecasting and Resourcing Analyst I

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Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $58,470 Date Updated March 26, 2024
Location Parcel Return Service, DC Avg. Salary $58,470 Date Updated March 26, 2024
Location Washington, DC Avg. Salary $58,470 Date Updated March 26, 2024
Location Washington Navy Yard, DC Avg. Salary $58,470 Date Updated March 26, 2024

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About District of Columbia    Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area....More

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