How much does a Contact Center Planning and Monitoring Supervisor make in District of Columbia? The average Contact Center Planning and Monitoring Supervisor salary in District of Columbia is $92,440 as of March 26, 2024, but the range typically falls between $75,720 and $110,790. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Contact Center Planning and Monitoring Supervisor Salary | $60,497 | DC | March 26, 2024 |
25th Percentile Contact Center Planning and Monitoring Supervisor Salary | $75,720 | DC | March 26, 2024 |
50th Percentile Contact Center Planning and Monitoring Supervisor Salary | $92,440 | DC | March 26, 2024 |
75th Percentile Contact Center Planning and Monitoring Supervisor Salary | $110,790 | DC | March 26, 2024 |
90th Percentile Contact Center Planning and Monitoring Supervisor Salary | $127,497 | DC | March 26, 2024 |
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The Contact Center Planning and Monitoring Supervisor establishes standards governing customer interactions and implements monitoring programs. Oversees contact center quality assurance programs. Being a Contact Center Planning and Monitoring Supervisor typically requires a bachelor's degree. Designs training programs or process enhancements that correct quality issues. In addition, Contact Center Planning and Monitoring Supervisor typically reports to a head of a unit/department. The Contact Center Planning and Monitoring Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Contact Center Planning and Monitoring Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
4 - 7 years experience
Bachelor's Degree
3 - 5 years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Location | Avg. Salary | Date Updated |
---|---|---|
Location Naval Anacost Annex, DC | Avg. Salary $92,437 | Date Updated March 26, 2024 |
Location Parcel Return Service, DC | Avg. Salary $92,437 | Date Updated March 26, 2024 |
Location Washington, DC | Avg. Salary $92,437 | Date Updated March 26, 2024 |
Location Washington Navy Yard, DC | Avg. Salary $92,437 | Date Updated March 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
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Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst, Sr. | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Scheduler I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
About District of Columbia Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area....More
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