Customer Care Representative II Salary in District of Columbia
Customer Care Representative II Salary in District of Columbia
How much does a Customer Care Representative II make in District of Columbia? The average Customer Care Representative II salary in District of Columbia is $49,600 as of March 26, 2024, but the range typically falls between $44,500 and $56,300. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Customer Care Representative II Salary | $39,857 | DC | March 26, 2024 |
| 25th Percentile Customer Care Representative II Salary | $44,500 | DC | March 26, 2024 |
| 50th Percentile Customer Care Representative II Salary | $49,600 | DC | March 26, 2024 |
| 75th Percentile Customer Care Representative II Salary | $56,300 | DC | March 26, 2024 |
| 90th Percentile Customer Care Representative II Salary | $62,400 | DC | March 26, 2024 |
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Job Description
The Customer Care Representative II resolves mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Being a Customer Care Representative II may utilize a customer relationship application or database to record activities and research product information. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed. In addition, Customer Care Representative II requires a high school diploma or its equivalent. Typically reports to Customer Service Manager. Being a Customer Care Representative II gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Working as a Customer Care Representative II typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
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Career Path for this job
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Down a level:
Customer Care Representative I
0 - 1 years experience
High School Diploma or Technical Certificate -
This Job:
Customer Care Representative II
1 - 3 years experience
High School Diploma or Technical Certificate -
Up a level:
Customer Care Representative III
3 - 5 years experience
High School Diploma or Technical Certificate
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Select a city to view specific salary and bonus information for Customer Care Representative II
| Location | Avg. Salary | Date Updated |
|---|---|---|
| Location Naval Anacost Annex, DC | Avg. Salary $49,548 | Date Updated March 26, 2024 |
| Location Parcel Return Service, DC | Avg. Salary $49,548 | Date Updated March 26, 2024 |
| Location Washington, DC | Avg. Salary $49,548 | Date Updated March 26, 2024 |
| Location Washington Navy Yard, DC | Avg. Salary $49,548 | Date Updated March 26, 2024 |
About District of Columbia
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| Job Title Customer Service Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
| Job Title Customer Service Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
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| Job Title Customer Service Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
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Level of Education
- Customer Care Representative II Salaries with a High School Diploma or Technical Certificate
- Customer Care Representative II Salaries with an Associate's Degree
- Customer Care Representative II Salaries with a Bachelor's Degree
- Customer Care Representative II Salaries with a Master's Degree or MBA
- Customer Care Representative II Salaries with a JD, MD, PhD or Equivalent
Customer Care Representative II Salary by Global Country
Most Popular Cities for Customer Care Representative II Job
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About District of Columbia Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area....More
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