Customer Relationship Management System User Support salary
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Customer Relationship Management System User Support salaries, Customer Relationship Management System User Support benefits packages, Customer Relationship Management System User Support bonuses, Customer Relationship Management System User Support job descriptions, Customer Relationship Management System User Support statistics and Customer Relationship Management System User Support job openings. Please select a specific Customer Relationship Management System User Support job from the list below for additional information or search Customer Relationship Management System User Support salaries.
Customer Relationship Management System User Support's Annual Base Salary
Job Title | Salary | Location | Date Updated |
Salesforce CRM Senior Administrator | $96,239 | United States | |
Salesforce CRM Administrator | $87,020 | United States | |
Technical Customer Support Representative II | $47,708 | United States | |
Technical Customer Support Representative III | $57,937 | United States | |
Technical Customer Support Representative I | $38,748 | United States | |
Technical Customer Support Specialist I | $61,621 | United States | |
Technical Customer Support Specialist II | $72,540 | United States | |
Technical Customer Support Specialist IV | $108,795 | United States | |
Technical Customer Support Specialist III | $87,801 | United States | |
Technical Customer Support Manager | $113,924 | United States |
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Administers the Customer Relationship Management (CRM) applications. Responsible for maintaining the CRM systems including updates, enhancements, building reports, managing dashboards, workflows, and security. Monitors end-user usage of systems and performs daily administrative and user support tasks. Typically requires a bachelor's degree. May require either the Salesforce Certified Administrator or Salesforce Certified Advanced Administrator certification. Typically reports to a manager or head of a unit/department. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4 -7 years of related experience. View Salesforce CRM Senior Administrator SalaryAlternate Job Titles:CRM Maintenance /User Support Senior Administrator, Customer Relationship (CRM) Senior Support -Salesforce, Customer Relationship Management System/User Support II, Salesforce CRM Senior Administrator
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Administers the Customer Relationship Management (CRM) applications. Responsible for maintaining the CRM systems including updates, enhancements, building reports, managing dashboards, workflows, and security. Monitors end-user usage of systems and performs daily administrative and user support tasks. Typically requires a bachelor's degree. May require the Salesforce Certified Administrator certification. Typically reports to a manager or head of a unit/department. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2 -4 years of related experience. View Salesforce CRM Administrator SalaryAlternate Job Titles:CRM Maintenance /User Support Administrator, Customer Relationship (CRM) Support -Salesforce, Customer Relationship Management System/User Support I, Salesforce CRM Administrator
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Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a strong understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. View Technical Customer Support Representative II SalaryAlternate Job Titles:Technical Client Support Representative II, Technical Customer Support Representative - Tier 2, Technical Customer Support Representative IICategory : Customer Services
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Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. May train or guide lower-level representatives. Possesses a deep understanding of the organization's products and services. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. View Technical Customer Support Representative III SalaryAlternate Job Titles:Technical Client Support Representative III, Technical Customer Support Representative - Tier 3, Technical Customer Support Representative IIICategory : Customer Services
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Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a basic understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. View Technical Customer Support Representative I SalaryAlternate Job Titles:Technical Client Support Representative I, Technical Customer Support Representative - Tier 1, Technical Customer Support Representative I
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Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. Escalates more complex inquiries to a higher level team. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience. View Technical Customer Support Specialist I SalaryAlternate Job Titles:Technical Client Support Specialist I, Technical Customer Support Specialist I
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Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience. View Technical Customer Support Specialist II SalaryAlternate Job Titles:Technical Client Support Specialist II, Technical Customer Support Specialist II
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Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. May train or guide lower-level specialists or representatives. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Typically requires 7+ years of related experience. View Technical Customer Support Specialist IV SalaryAlternate Job Titles:Technical Client Support Specialist IV, Technical Customer Support Specialist IV
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Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. May train or guide lower-level specialists or representatives. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4-7 years of related experience. View Technical Customer Support Specialist III SalaryAlternate Job Titles:Technical Client Support Specialist III, Technical Customer Support Specialist III
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Manages a team or unit of technical customer support staff that respond to requests from customers by phone, e-mail, or chat. Provides mentoring, leadership, and organization to supervisors and teams. Implements processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Makes recommendations for changes to products or services based on customer feedback and requests. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. View Technical Customer Support Manager SalaryAlternate Job Titles:Technical Client Service Manager, Technical Customer Support Manager