How much does a eCommerce Customer Service Representative earn hourly in the United States? The average hourly wage for a eCommerce Customer Service Representative in the United States is $17 as of March 28, 2019, but the range typically falls between $14 and $20. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View Cost of Living in Major Cities
Responds to customer web inquires regarding online merchandise or service orders. Assists customers with product selection, answers basic questions, and suggests various product options that are available. Documents customer problems and inputs in ticketing system. Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures. May require a bachelor's degree. Typically reports to a supervisor or manager. Works on projects/matters of limited complexity in a support role. Work is closely managed. Typically requires 0-2 years of related experience.
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Includes bonus, healthcare, and retirement
0 - 2 years experience
2 - 4 years experience
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