eCommerce Customer Support Manager Salary in the United States

How much does an eCommerce Customer Support Manager make in the United States? The average eCommerce Customer Support Manager salary in the United States is $88,298 as of April 27, 2019, but the range typically falls between $73,903 and $100,139. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Job Description

eCommerce Customer Support Manager manages a team of customer service representatives that respond to web-based customer inquiries. Analyzes service activity data and utilize findings to create resources for training and service improvements. Being an eCommerce Customer Support Manager compiles customer feedback and recommend changes to website, products, or services to technical and product teams. Provides ongoing training focused on the support of E-Commerce customers. Additionally, eCommerce Customer Support Manager ensures that service standards are established and attained. Requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be an eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2019 Salary.com)

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Understand the total compensation opportunity for a eCommerce Customer Support Manager, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
73903
100139
88298

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
78736
111170
93859
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of eCommerce Customer Support Manager in the United States. The base salary for eCommerce Customer Support Manager ranges from $73,903 to $100,139 with the average base salary of $88,298. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $78,736 to $111,170 with the average total cash compensation of $93,859.
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73903
100139

 

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Career Path for this job

  1. Down a level:

    eCommerce Customer Service Representative Sr.

    2 - 4 years experience
    Bachelor's Degree

  2. This Job:

    eCommerce Customer Support Manager

    5 + years experience
    Bachelor's Degree

  3. Up a level:

    Top E-Care Executive

    8 + years experience
    Bachelor's Degree

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