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Contact Center Metrics Analyst I Salary in Florida

Contact Center Metrics Analyst I Salary in Florida

How much does a Contact Center Metrics Analyst I make in Florida? The average Contact Center Metrics Analyst I salary in Florida is $49,990 as of March 26, 2024, but the range typically falls between $43,690 and $58,590. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

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Contact Center Metrics Analyst I Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Metrics Analyst I Salary $37,954 FL March 26, 2024
25th Percentile Contact Center Metrics Analyst I Salary $43,690 FL March 26, 2024
50th Percentile Contact Center Metrics Analyst I Salary $49,990 FL March 26, 2024
75th Percentile Contact Center Metrics Analyst I Salary $58,590 FL March 26, 2024
90th Percentile Contact Center Metrics Analyst I Salary $66,420 FL March 26, 2024
25% $43,690 10% $37,954 90% $66,420 75% $58,590 $49,990 50%(Median) Didn’t find job title? Click
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Job Description

The Contact Center Metrics Analyst I assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Responsible for monitoring the contact center workload and scheduling function. Being a Contact Center Metrics Analyst I assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. In addition, Contact Center Metrics Analyst I may require a bachelor's degree. Typically reports to a manager. Being a Contact Center Metrics Analyst I work is closely managed. Works on projects/matters of limited complexity in a support role. Working as a Contact Center Metrics Analyst I typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Job Openings for Contact Center Metrics Analyst I in Florida

Career Path for this job

  1. This Job:

    Contact Center Metrics Analyst I

    0 - 2 years experience
    Bachelor's Degree

  2. Up a level:

    Call Center Scheduler II

    2 - 4 years experience
    Bachelor's Degree

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Select a city to view specific salary and bonus information for Contact Center Metrics Analyst I

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Location Avg. Salary Date Updated
Location Coconut Creek, FL Avg. Salary $50,747 Date Updated March 26, 2024
Location Alachua, FL Avg. Salary $47,490 Date Updated March 26, 2024
Location Alford, FL Avg. Salary $44,758 Date Updated March 26, 2024
Location Altamonte Springs, FL Avg. Salary $49,854 Date Updated March 26, 2024
Location Altha, FL Avg. Salary $45,914 Date Updated March 26, 2024
Location Altoona, FL Avg. Salary $48,383 Date Updated March 26, 2024
Location Alturas, FL Avg. Salary $49,486 Date Updated March 26, 2024
Location Alva, FL Avg. Salary $49,014 Date Updated March 26, 2024
Location Anna Maria, FL Avg. Salary $49,749 Date Updated March 26, 2024
Location Anthony, FL Avg. Salary $47,228 Date Updated March 26, 2024

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Mississippi

Contact Center Metrics Analyst I Salaries in Pascagoula, Mississippi

About Florida    Florida (/ˈflɒrɪdə/ (listen); Spanish for "land of flowers") is the southernmost contiguous state in the United States. The state is bordered to the w....More

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