upper level job

How much does a Contact Center Planning and Monitoring Senior Analyst make in Florida? The average Contact Center Planning and Monitoring Senior Analyst salary in Florida is $57,100 as of March 26, 2024, but the range typically falls between $49,160 and $65,320. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Contact Center Planning and Monitoring Senior Analyst Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Planning and Monitoring Senior Analyst Salary $41,931 FL March 26, 2024
25th Percentile Contact Center Planning and Monitoring Senior Analyst Salary $49,160 FL March 26, 2024
50th Percentile Contact Center Planning and Monitoring Senior Analyst Salary $57,100 FL March 26, 2024
75th Percentile Contact Center Planning and Monitoring Senior Analyst Salary $65,320 FL March 26, 2024
90th Percentile Contact Center Planning and Monitoring Senior Analyst Salary $72,804 FL March 26, 2024
25% $49,160 10% $41,931 90% $72,804 75% $65,320 $57,100 50%(Median) Didn’t find job title? Click
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Job Description

The Contact Center Planning and Monitoring Senior Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Contact Center Planning and Monitoring Senior Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Contact Center Planning and Monitoring Senior Analyst may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Being a Contact Center Planning and Monitoring Senior Analyst contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a Contact Center Planning and Monitoring Senior Analyst typically requires 2 or more years of related experience. (Copyright 2024 Salary.com)

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Job Openings for Contact Center Planning and Monitoring Senior Analyst in Florida

Career Path for this job

  1. Down a level:

    Call Center Agent Quality Monitoring Analyst

    2 - 4 years experience
    Bachelor's Degree

  2. This Job:

    Contact Center Planning and Monitoring Senior Analyst

    4 - 7 years experience
    Bachelor's Degree

  3. Up a level:

    Call Center Quality Manager

    3 - 5 years experience
    Bachelor's Degree

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Select a city to view specific salary and bonus information for Contact Center Planning and Monitoring Senior Analyst

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Location Avg. Salary Date Updated
Location Coconut Creek, FL Avg. Salary $58,052 Date Updated March 26, 2024
Location Alachua, FL Avg. Salary $54,326 Date Updated March 26, 2024
Location Alford, FL Avg. Salary $51,201 Date Updated March 26, 2024
Location Altamonte Springs, FL Avg. Salary $57,031 Date Updated March 26, 2024
Location Altha, FL Avg. Salary $52,524 Date Updated March 26, 2024
Location Altoona, FL Avg. Salary $55,348 Date Updated March 26, 2024
Location Alturas, FL Avg. Salary $56,610 Date Updated March 26, 2024
Location Alva, FL Avg. Salary $56,069 Date Updated March 26, 2024
Location Anna Maria, FL Avg. Salary $56,911 Date Updated March 26, 2024
Location Anthony, FL Avg. Salary $54,026 Date Updated March 26, 2024
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