Head of Customer Success Salary in the United States

How much does a Head of Customer Success make in the United States? The average Head of Customer Success salary in the United States is $202,978 as of April 26, 2022, but the range typically falls between $176,628 and $221,505. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Job Description

Leads the customer success function with a vision and strategy to provide customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services and drive sales and increased revenue. Develops strategies and processes that deliver consistent customer satisfaction from onboarding through all phases of the customer lifecycle. Designs data collection and feedback mechanisms to identify and understand customer needs, assess customer health and aid the development programs and policies. Builds team capabilities and capacity. Establishes collaborative relationships with sales, product development, and other customer facing functions. Requires a bachelor's degree or equivalent. Typically reports to top management. Manages a business unit, division, or corporate function with major organizational impact. Establishes overall direction and strategic initiatives for the given major function or line of business. Has acquired the business acumen and leadership experience to become a top function or division head. (Copyright 2022 Salary.com)

Take just three simple steps below to generate your own personalized salary report.

Step of 3

Understand the total compensation opportunity for a Head of Customer Success, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
176628
221505
202978

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
206357
275046
243422
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Head of Customer Success in the United States. The base salary for Head of Customer Success ranges from $176,628 to $221,505 with the average base salary of $202,978. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $206,357 to $275,046 with the average total cash compensation of $243,422.
Step of 3

Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

176628
221505

 

Step of 3

Recalculate your target pay based on your unique skills and experiences

Career Path for this job

  1. Down a level:

    Customer Success Director


    Bachelor's Degree

  2. This Job:

    Head of Customer Success


    Bachelor's Degree

Salary for

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst
Job Openings for Head of Customer Success