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Help Desk Tier 1 Specialist Salary in the United States

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Help Desk Tier 1 Specialist Salary

How much does a Help Desk Tier 1 Specialist make in the United States? The average Help Desk Tier 1 Specialist salary in the United States is $49,450 as of March 26, 2024, but the range typically falls between $44,610 and $54,820. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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Help Desk Tier 1 Specialist Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Help Desk Tier 1 Specialist Salary $40,203 US March 26, 2024
25th Percentile Help Desk Tier 1 Specialist Salary $44,610 US March 26, 2024
50th Percentile Help Desk Tier 1 Specialist Salary $49,450 US March 26, 2024
75th Percentile Help Desk Tier 1 Specialist Salary $54,820 US March 26, 2024
90th Percentile Help Desk Tier 1 Specialist Salary $59,709 US March 26, 2024
25% $44,610 10% $40,203 90% $59,709 75% $54,820 $49,450 50%(Median) Didn’t find job title? Click
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Check out Help Desk Tier 1 Specialist Job Openings in Columbus, Ohio

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CommQuest Services Inc - Canton, OH

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Agensys Corporation - Columbus, OH

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Job Description

The Help Desk Tier 1 Specialist identifies, researches and resolves routine technical problems of low complexity. Provides support to end users for basic computer, application, system, device, access and hardware issues. Being a Help Desk Tier 1 Specialist documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Help Desk Tier 1 Specialist may coordinate with other teams or departments to resolve user problems. May perform password re-sets for users. May require an associate's degree or its equivalent. Typically reports to a supervisor. Being a Help Desk Tier 1 Specialist possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Career Path for this job

  1. This Job:

    Help Desk Tier 1 Specialist

    0 - 1 years experience
    Associate's Degree

  2. Up a level:

    Help Desk Technician II

    1 - 3 years experience
    Associate's Degree

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Understand the total compensation opportunity for a Help Desk Tier 1 Specialist, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
44610
54820
49450

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
45450
55960
50400
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Help Desk Tier 1 Specialist in the United States. The base salary for Help Desk Tier 1 Specialist ranges from $44,610 to $54,820 with the average base salary of $49,450. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $45,450 to $55,960 with the average total cash compensation of $50,400.
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44610
54820

 

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