How much does a Contact Center Agent and Resources Scheduling Manager make in Illinois? The average Contact Center Agent and Resources Scheduling Manager salary in Illinois is $111,640 as of February 26, 2024, but the range typically falls between $92,740 and $126,110. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Contact Center Agent and Resources Scheduling Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Agent and Resources Scheduling Manager Salary $75,533 IL February 26, 2024
25th Percentile Contact Center Agent and Resources Scheduling Manager Salary $92,740 IL February 26, 2024
50th Percentile Contact Center Agent and Resources Scheduling Manager Salary $111,640 IL February 26, 2024
75th Percentile Contact Center Agent and Resources Scheduling Manager Salary $126,110 IL February 26, 2024
90th Percentile Contact Center Agent and Resources Scheduling Manager Salary $139,284 IL February 26, 2024
25% $92,740 10% $75,533 90% $139,284 75% $126,110 $111,640 50%(Median) Didn’t find job title? Click
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Job Description

The Contact Center Agent and Resources Scheduling Manager ensures that staff has the information needed to appropriately analyze, forecast and schedule work for the contact center. Manages the contact center scheduling staff, activities, and goals. Being a Contact Center Agent and Resources Scheduling Manager is responsible for the volume of work produced based on scheduling meets operational goals regarding resource and budget targets. Develops and oversees the scheduling systems, including process, policy, and operating structure. In addition, Contact Center Agent and Resources Scheduling Manager advanced analytical skills are typically required. Requires a bachelor's degree. Typically reports to the head of a unit/department. The Contact Center Agent and Resources Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Contact Center Agent and Resources Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Career Path for this job

  1. Down a level:

    Call Center Scheduling Supervisor

    3 + years experience
    Bachelor's Degree

  2. This Job:

    Contact Center Agent and Resources Scheduling Manager

    5 + years experience
    Bachelor's Degree

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Select a city to view specific salary and bonus information for Contact Center Agent and Resources Scheduling Manager

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Location Avg. Salary Date Updated
Location Cicero, IL Avg. Salary $114,611 Date Updated February 26, 2024
Location Mount Prospect, IL Avg. Salary $114,220 Date Updated February 26, 2024
Location Abingdon, IL Avg. Salary $103,042 Date Updated February 26, 2024
Location Adair, IL Avg. Salary $104,290 Date Updated February 26, 2024
Location Addieville, IL Avg. Salary $106,104 Date Updated February 26, 2024
Location Addison, IL Avg. Salary $114,220 Date Updated February 26, 2024
Location Akin, IL Avg. Salary $102,037 Date Updated February 26, 2024
Location Albany, IL Avg. Salary $101,276 Date Updated February 26, 2024
Location Albers, IL Avg. Salary $106,104 Date Updated February 26, 2024
Location Albion, IL Avg. Salary $99,771 Date Updated February 26, 2024
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