Customer Service and Support Supervisor Salary in Illinois

The Customer Service and Support Supervisor trains and coaches staff in standard policies, procedures, and best practices. Supervises a staff of customer service representatives that respond to requests from customers by phone or e-mail and manages the daily work load to ensure required service volume and quality levels are attained. Being a Customer Service and Support Supervisor may monitor staff performance and have responsibility for hiring and performance appraisal. Identifies opportunities for operational improvements and implements solutions. In addition, Customer Service and Support Supervisor typically requires a bachelor's degree. Typically reports to a manager. The Customer Service and Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Working as a Customer Service and Support Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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