How much does a Customer Service Center Forecasting/Optimization Supervisor make in Illinois? The average Customer Service Center Forecasting/Optimization Supervisor salary in Illinois is $77,890 as of March 26, 2024, but the range typically falls between $66,690 and $91,090. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Service Center Forecasting/Optimization Supervisor Salary | $56,493 | IL | March 26, 2024 |
25th Percentile Customer Service Center Forecasting/Optimization Supervisor Salary | $66,690 | IL | March 26, 2024 |
50th Percentile Customer Service Center Forecasting/Optimization Supervisor Salary | $77,890 | IL | March 26, 2024 |
75th Percentile Customer Service Center Forecasting/Optimization Supervisor Salary | $91,090 | IL | March 26, 2024 |
90th Percentile Customer Service Center Forecasting/Optimization Supervisor Salary | $103,108 | IL | March 26, 2024 |
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The Customer Service Center Forecasting/Optimization Supervisor is responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Leads contact center scheduling function daily activities. Being a Customer Service Center Forecasting/Optimization Supervisor provides recommendations for improving contact center scheduling and operations. Coordinates with management to forecast headcount needs and develop staffing plan. In addition, Customer Service Center Forecasting/Optimization Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Service Center Forecasting/Optimization Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as a Customer Service Center Forecasting/Optimization Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
4 - 7 years experience
Bachelor's Degree
3 + years experience
Bachelor's Degree
5 + years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Location | Avg. Salary | Date Updated |
---|---|---|
Location Cicero, IL | Avg. Salary $79,779 | Date Updated March 26, 2024 |
Location Mount Prospect, IL | Avg. Salary $79,475 | Date Updated March 26, 2024 |
Location Abingdon, IL | Avg. Salary $72,022 | Date Updated March 26, 2024 |
Location Adair, IL | Avg. Salary $72,706 | Date Updated March 26, 2024 |
Location Addieville, IL | Avg. Salary $73,847 | Date Updated March 26, 2024 |
Location Addison, IL | Avg. Salary $79,475 | Date Updated March 26, 2024 |
Location Akin, IL | Avg. Salary $71,642 | Date Updated March 26, 2024 |
Location Albany, IL | Avg. Salary $71,033 | Date Updated March 26, 2024 |
Location Albers, IL | Avg. Salary $73,847 | Date Updated March 26, 2024 |
Location Albion, IL | Avg. Salary $69,968 | Date Updated March 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst III | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Assistant | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
About Illinois Illinois (/ˌɪlɪˈnɔɪ/ (listen) IL-ih-NOY) is a state in the Midwestern and Great Lakes region of the United States. It has the fifth largest gross dome....More
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