Manager of Communication Service Customer Support Salary in Illinois

The Manager of Communication Service Customer Support develops and implements service plans to ensure customer satisfaction. Manages a team of Network Service Representatives who are responsible for identifying and resolving telecommunications service or billing issues or inquiries. Being a Manager of Communication Service Customer Support may require a bachelor's degree. Monitors service problems and reports network failures. In addition, Manager of Communication Service Customer Support typically reports to a head of a unit/department. The Manager of Communication Service Customer Support typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as a Manager of Communication Service Customer Support typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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