How much does a Technical Customer Support Representative - Tier 1 make in Illinois? The average Technical Customer Support Representative - Tier 1 salary in Illinois is $39,770 as of March 26, 2024, but the range typically falls between $35,930 and $44,090. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Technical Customer Support Representative - Tier 1 Salary | $32,434 | IL | March 26, 2024 |
25th Percentile Technical Customer Support Representative - Tier 1 Salary | $35,930 | IL | March 26, 2024 |
50th Percentile Technical Customer Support Representative - Tier 1 Salary | $39,770 | IL | March 26, 2024 |
75th Percentile Technical Customer Support Representative - Tier 1 Salary | $44,090 | IL | March 26, 2024 |
90th Percentile Technical Customer Support Representative - Tier 1 Salary | $48,023 | IL | March 26, 2024 |
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The Technical Customer Support Representative - Tier 1 addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides basic technical support and assistance to customers via e-mail, phone, or chat. Being a Technical Customer Support Representative - Tier 1 documents support interactions, including details of inquiries, complaints, comments, and actions taken. Provides customers with preventive maintenance and configuration recommendations. In addition, Technical Customer Support Representative - Tier 1 possesses a basic understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Being a Technical Customer Support Representative - Tier 1 works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
0 - 1 years experience
High School Diploma or Technical Certificate
1 - 3 years experience
High School Diploma or Technical Certificate
Salary.com's CompAnalyst platform offers:
Location | Avg. Salary | Date Updated |
---|---|---|
Location Cicero, IL | Avg. Salary $40,777 | Date Updated March 26, 2024 |
Location Mount Prospect, IL | Avg. Salary $40,622 | Date Updated March 26, 2024 |
Location Abingdon, IL | Avg. Salary $36,812 | Date Updated March 26, 2024 |
Location Adair, IL | Avg. Salary $37,162 | Date Updated March 26, 2024 |
Location Addieville, IL | Avg. Salary $37,745 | Date Updated March 26, 2024 |
Location Addison, IL | Avg. Salary $40,622 | Date Updated March 26, 2024 |
Location Akin, IL | Avg. Salary $36,618 | Date Updated March 26, 2024 |
Location Albany, IL | Avg. Salary $36,307 | Date Updated March 26, 2024 |
Location Albers, IL | Avg. Salary $37,745 | Date Updated March 26, 2024 |
Location Albion, IL | Avg. Salary $35,763 | Date Updated March 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Technical Customer Support Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Technical Customer Support Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Technical Customer Support Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Job Title Technical Customer Support Specialist I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Technical Customer Support Specialist II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
About Illinois Illinois (/ˌɪlɪˈnɔɪ/ (listen) IL-ih-NOY) is a state in the Midwestern and Great Lakes region of the United States. It has the fifth largest gross dome....More
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