Inbound Customer Resolution Specialist IV Salary in the United States
Inbound Customer Resolution Specialist IV Salary
How much does a Inbound Customer Resolution Specialist IV make in the United States? The average Inbound Customer Resolution Specialist IV salary in the United States is $57,860 as of March 26, 2024, but the range typically falls between $49,710 and $67,650. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Inbound Customer Resolution Specialist IV Salary | $42,290 | US | March 26, 2024 |
| 25th Percentile Inbound Customer Resolution Specialist IV Salary | $49,710 | US | March 26, 2024 |
| 50th Percentile Inbound Customer Resolution Specialist IV Salary | $57,860 | US | March 26, 2024 |
| 75th Percentile Inbound Customer Resolution Specialist IV Salary | $67,650 | US | March 26, 2024 |
| 90th Percentile Inbound Customer Resolution Specialist IV Salary | $76,563 | US | March 26, 2024 |
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Job Description
The Inbound Customer Resolution Specialist IV researches and resolves complaints to ensure customer retention and satisfaction. Answers call inquiries regarding the company product and service information. Being an Inbound Customer Resolution Specialist IV handles difficult situations and assists in training lower level contact center representatives. Tracks the questions and answers in the contact center system as well as updates or checks the order status. In addition, Inbound Customer Resolution Specialist IV may require an associate's degree. Typically reports to a supervisor or manager. Being an Inbound Customer Resolution Specialist IV has gained full proficiency in a broad range of activities related to the job. Independently performs a wide range of complex duties under general guidance from supervisors. Working as an Inbound Customer Resolution Specialist IV typically requires 5-7 years of related experience. (Copyright 2024 Salary.com)
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Career Path for this job
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Down a level:
Call Center Representative III - Inbound
3 - 5 years experience
High School Diploma or Technical Certificate -
This Job:
Inbound Customer Resolution Specialist IV
5 - 7 years experience
High School Diploma or Technical Certificate -
Up a level:
Inbound Call Center Supervisor
3 + years experience
Bachelor's Degree
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| Job Title Contact Center Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Representative II - Inbound | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
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Level of Education
- Inbound Customer Resolution Specialist IV Salaries with a High School Diploma or Technical Certificate
- Inbound Customer Resolution Specialist IV Salaries with an Associate's Degree
- Inbound Customer Resolution Specialist IV Salaries with a Bachelor's Degree
- Inbound Customer Resolution Specialist IV Salaries with a Master's Degree or MBA
- Inbound Customer Resolution Specialist IV Salaries with a JD, MD, PhD or Equivalent
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