3-1-1 Citizen Service Representative Salary in Massachusetts

How much does a 3-1-1 Citizen Service Representative make in Massachusetts? As of October 01, 2026, the average salary for a 3-1-1 Citizen Service Representative in Massachusetts is $49,858 per year, which breaks down to an hourly rate of $24.

However, a 3-1-1 Citizen Service Representative's salary can vary significantly. Here's a look at the typical salary range:

  • Top Earners (90th percentile): $57,490
  • Majority Range (25th-75th percentile): $46,160 to $53,853
  • Entry-Level (10th percentile): $42,793

Key Factors That Influence 3-1-1 Citizen Service Representative Salaries

A 3-1-1 Citizen Service Representative's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects 3-1-1 Citizen Service Representative Salaries?

Experience is a primary driver of a 3-1-1 Citizen Service Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Entry-Level (less than 1 year): $41,090
  • Early Career (1-2 years): $49,026
  • Mid-Level (2-4 years): $56,599
  • Senior-Level (5-8 years): $159,614
  • Expert (over 8 years): $194,089
Job RoleYears of ExperienceAverage Salary
Network Service Representative I less than 1 year $41,090
3-1-1 Citizen Service Representative 1-2 years $49,026
Network Service Representative III 2-4 years $56,599
Network Service Manager 5-8 years $159,614
Network Service Director over 8 years $194,089

Top Paying Cities for 3-1-1 Citizen Service Representative

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • Agawam: $47,259
  • Amherst: $47,605
  • Barre: $48,080

3-1-1 Citizen Service Representative Salary by Industry: Top Paying Sectors

For 3-1-1 Citizen Service Representative roles, the industry you choose can affect earning potential by as much as 100% (the gap between the highest and lowest paying industries). Data shows that the Software & Networking and Energy & Utilities sectors offer the strongest compensation, at 50% above the average. In contrast, 3-1-1 Citizen Service Representative positions in Telecom or Business Services typically offer lower base pay, as these industries often view 3-1-1 Citizen Service Representative as a support function rather than a direct revenue driver.

The top paying industries for a 3-1-1 Citizen Service Representative

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Software & Networking $74,787 $36.0 50%
Energy & Utilities $59,830 $29.0 20%
Edu., Gov't. & Nonprofit $54,844 $26.0 10%

3-1-1 Citizen Service Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a 3-1-1 Citizen Service Representative's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on October 01, 2026
$46,160
Average $49,858/year
$53,853
$3,847
Average $4,155/month
$4,488
$888
Average $959/week
$1,036
$22
Average $24/hour
$26
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $53,853 $4,488 $1,036 $26
Average $49,858 $4,155 $959 $24
25th Percentile $46,160 $3,847 $888 $22

Find Your Next 3-1-1 Citizen Service Representative Job

Ready to take the next step in your career? Browse thousands of current 3-1-1 Citizen Service Representative job openings on our job board. Use the search bar below to find your perfect match.

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