Service Representative
Randstad – Worcester, MA
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How much does a 3-1-1 Citizen Service Representative make in Massachusetts? As of October 01, 2026, the average salary for a 3-1-1 Citizen Service Representative in Massachusetts is $49,858 per year, which breaks down to an hourly rate of $24.
However, a 3-1-1 Citizen Service Representative's salary can vary significantly. Here's a look at the typical salary range:
3-1-1 Citizen Service Representative Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
|---|---|---|---|---|
| 75th Percentile | $53,853 | $4,488 | $1,036 | $26 |
| Average | $49,858 | $4,155 | $959 | $24 |
| 25th Percentile | $46,160 | $3,847 | $888 | $22 |
A 3-1-1 Citizen Service Representative's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a 3-1-1 Citizen Service Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
| Job Role | Years of Experience | Average Salary |
|---|---|---|
| Network Service Representative I | less than 1 year | $41,090 |
| 3-1-1 Citizen Service Representative | 1-2 years | $49,026 |
| Network Service Representative III | 2-4 years | $56,599 |
| Network Service Manager | 5-8 years | $159,614 |
| Network Service Director | over 8 years | $194,089 |
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract 3-1-1 Citizen Service Representatives. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For 3-1-1 Citizen Service Representative roles, the industry you choose can affect earning potential by as much as 100% (the gap between the highest and lowest paying industries). Data shows that the Software & Networking and Energy & Utilities sectors offer the strongest compensation, at 50% above the average. In contrast, 3-1-1 Citizen Service Representative positions in Telecom or Business Services typically offer lower base pay, as these industries often view 3-1-1 Citizen Service Representative as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Software & Networking | $74,787 | $36.0 | 50% |
| Energy & Utilities | $59,830 | $29.0 | 20% |
| Edu., Gov't. & Nonprofit | $54,844 | $26.0 | 10% |
Understanding how a 3-1-1 Citizen Service Representative's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $53,853 | $4,488 | $1,036 | $26 |
| Average | $49,858 | $4,155 | $959 | $24 |
| 25th Percentile | $46,160 | $3,847 | $888 | $22 |
Ready to take the next step in your career? Browse thousands of current 3-1-1 Citizen Service Representative job openings on our job board. Use the search bar below to find your perfect match.
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